How to cite this paper
AL-Zubi, K. (2021). The effect of web-related features on intention to use online banking of ATM users.International Journal of Data and Network Science, 5(4), 629-640.
Refrences
Abu-Assi, H., H. Al-Dmour, H., & Al-Zu’bi, Z. M. F. (2014). Determinants of internet banking adoption in Jor-dan. International Journal of Business and Management, 9(12). doi:10.5539/ijbm.v9n12p169
Abu-Shanab, E., & Pearson, M. (2009). Internet banking in Jordan: An Arabic instrument validation process”. The Inter-national Arab Journal of Information Technology, 6(3), 235–246.
Adapa, S. (2011). Continued and frequent use of internet banking by Australian consumers: Identification of the factor components”. The Journal of Internet Banking and Commerce, 16(2), 1–22.
Agarwal, S. & Vohra, S. (2012). Factors affecting usage of online banking services, available at :http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2087215 .
Ali, L. (2019). Cyber crimes-A constant threat for the business sectors and its growth (A study of the online banking sec-tors in GCC). Journal Of Developing Areas, 53(1), 267–279.
Al-Rfou, A. N. (2013). The usage of online banking evidence from Jordan”. Asian Economic and Financial Review, 3(5), 614 – 623.
Al-Sukkar, A. S. (2005). The application of information systems in the Jordanian banking sector: a study of the ac-ceptance of the internet.
Alwan, H. A., & Al-Zu’bi, A. I. (n.d.). Determinants of internet banking adoption among customers of commercial Banks: An empirical study in the Jordanian banking sector. International Journal of Business and Management, 11(3), 95– 104,.
Apostolos, N., Giovanis, A., Binioris, S., & Polychronopoulos, G. (2012). An extension of TAM model with IDT and se-curity/privacy risk in the adoption of online banking services in Greece”. Journal of Business, 7(1), 24–53,.Journal of Business and Management, 11(3), 95– 104.
Association of Banks in Jordan .(2018). http://www.abj.org.jo/ar-jo/directoryofbankingservices.aspx.
Bohmstedt, G. W. (1970). Reliability and validity assessment in attitude measurement (pp. 80–99). pp. 80–99. Rand-McNally, IL, Chicago.
Calisir, F., & Gumussoy, C. A. (2008). Online banking versus other banking channels: Young consumers’ View”. International Journal of Information Management, 28(3), 215 – 221,
Cao, M., Zhang, Q., & Seydel, J. (2005). B2C e‐commerce web site quality: an empirical examination. Industrial Man-agement + Data Systems, 105(5), 645–661.
Casaló, L. V., Flavián, C., & Guinalíu, M. (2008). The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services. International Journal of Bank Marketing, 26(6), 399–417.
Davis, F., Bagozzi, R., & Warshaw, P. (1992). Extrinsic and intrinsic motivation to use computers in the work-place”. Journal of Applied Social Psychology, 22(14), 1111–1132,
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319.
Deraz, H., & Iddris, F. (2019). Customers’ satisfaction in internet banking: a review (2008–2017). 17. Utrecht.
Eriksson, K., Kerem, K., & Nilsson, D. (2008). The adoption of commercial innovations in the former Central and East-ern European markets: The case of internet banking in Estonia. International Journal of Bank Marketing, 26(3), 154–169.
Featherman, M. S., Miyazaki, A. D., & Sprott, D. E. (2010). Reducing online privacy risk to facilitate e‐service adoption: the influence of perceived ease of use and corporate credibility. Journal of Services Marketing, 24(3), 219–229.
Haire, J. F., Bush, R. P., & Ortinau, D. J. (2000). Marketing Research: A Practical Approach for the New Millennium. Sydney: Irwin McGraw-Hill.
He, F. & Mykytyn, P. (2008). Decision factors for the adoption of e-finance and other e-commerce systems”, available at https://pdfs.semanticscholar.org/a8b6/cc2522635b35638578f6c6bef87e34be6d13.pdf (accessed 17 June 2020).
Jahangir, N., & Begum, N. (2007). Effect of perceived usefulness, ease of use, security and privacy of customer attitude and adaptation in the context of e-Banking”. Journal of Management Research, 7(3), 147–157.
Jaruwachirathanakul, B., & Fink, D. (2005). Internet banking adoption strategies for a developing country: the case of Thailand. Internet Research, 15(3), 295–311.
Karjaluoto, H., Mattila, M., & Pento, T. (2002). Factors underlying attitude formation towards online banking in Fin-land. International Journal of Bank Marketing, 20(6), 261–272.
Kartiwi, M., & Rfieda, A. (2018). Assessment of internet banking services continued use: Role of Socio-cognitive and re-lational view. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16(6), 2817.
Katiyar, R., & Badola, S. (2018). Modelling the barriers to online banking in the Indian scenario: an ISM ap-proach”. Journal of Modelling in Management, 13(3), 550–569,
Kesharwani, A., & Singh Bisht, S. (2012). The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model. International Journal of Bank Marketing, 30(4), 303–322.
Khan, I., Rahman, Z., & Fatma, M. (2016). The role of customer brand engagement and brand experience in online bank-ing. International Journal of Bank Marketing, 34(7), 1025–1041.
Kleinbaum, D. G., Kupper, L. L., Nizam, A., & Muller, K. E. (1988). Applied Regression Analysis and Other Multivariate Medhods. Boston: PWS.
Kolodinsky, J. M., Hogarth, J. M., & Hilgert, M. A. (2004). The adoption of electronic banking technologies by US con-sumers. International Journal of Bank Marketing, 22(4), 238–259.
Krisnato, U. (2017). Empirical study on the relationships of internet banking quality, customer value, and customer satis-faction”. Expert Journal of Marketing, 5(1), 17–27.
Lassar, W. M., Manolis, C., & Lassar, S. S. (2005). The relationship between consumer innovativeness, personal charac-teristics, and online banking adoption. International Journal of Bank Marketing, 23(2), 176–199.
Liang, C.-C., & Pei-Ching, W. (2015). Internet-banking customer analysis based on perceptions of service quality in Tai-wan. Total Quality Management & Business Excellence, 26(5–6), 550–568.
Marakarkandy, B., Yajnik, N., & Dasgupta, C. (2017). Enabling internet banking adoption: An empirical examination with an augmented technology acceptance model (TAM). Journal of Enterprise Information Management, 30(2), 263–294.
Mojares, E. K. (2014). Customer satisfaction and loyalty among internet banking users of Philippine National Bank in Batangas City”. Asia Pacific Journal of Multidisciplinary Research, 2(2), 41–48.
Nunnally, J.C. (1978). Psychometric Theory, McGraw-Hill, New York.
Oly Ndubisi, N., & Sinti, Q. (2006). Consumer attitudes, system’s characteristics and internet banking adoption in Ma-laysia. Management Research News, 29(1/2), 16–27.
Ong, K. S., Nguyen, B., & Syed Alwi, S. F. (2017). Consumer-based virtual brand personality (CBVBP), customer satis-faction and brand loyalty in the online banking industry. International Journal of Bank Marketing, 35(3), 370–390.
Oweis, K. A., & Alghaswyneh, O. F. (2019). The antecedents of electronic banking adoption in Saudi Arabia: Using Dif-fusion of Innovation Theory. Marketing and Management of Innovations, (4), 160–171.
Pan, Y., Luo, L., Liu, D., Gaom, L., Xu, X., Shen, W., & Gao, J. (2014). How to Recommend by Online Lifestyle Tagging (OLT). International Journal of Information Technology & Decision Making, 13(6), 1183–1209.
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Consumer acceptance of online banking: an exten-sion of the technology acceptance model. Internet Research, 14(3), 224–235.
Poon, W. (2007). Users’ adoption of e‐banking services: the Malaysian perspective. Journal of Business & Industrial Marketing, 23(1), 59–69.
Rawashdeh, A. (2015). Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspec-tive. International Journal of Bank Marketing, 33(4), 510–529.
Raza, S. A., Jawaid, S. T., & Hassan, A. (2015). Internet banking and customer satisfaction in Pakistan. Qualitative Re-search in Financial Markets, 7(1), 24–36.
Siam, A. Z. (2006). Role of electronic banking services on the profits of Jordanian banks”. American Journal of Applied Sciences, 3(9), 1999 –.
Sikdar, P., & Makkad, M. (2015). Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers. International Journal of Bank Marketing, 33(6), 760–785.
Sundarraj, R. P., & Wu, J. (2005). Using information-systems constructs to study online- and telephone-banking technol-ogies. Electronic Commerce Research and Applications, 4(4), 427–443.
Unyathanakorn, K., & Rompho, N. (2014). Factors Affecting Customer Satisfaction in Online Banking Service”. Journal of Marketing Development & Competitiveness, 8(2), 50–62.
Vivi, V., & Novita, N. (2017). A study of the factors that influence the level of consumer satisfaction towards the use of internet banking. Jurnal Terapan Manajemen Dan Bisnis, 3(2), 87.
Wang, Y., Wang, Y., Lin, H., & Tang, T. (2003). Determinants of user acceptance of Internet banking: an empirical study. International Journal of Service Industry Management, 14(5), 501–519.
Zabadi, A. M. (2016). Adoption of information systems (IS): The factors that influencing IS usage and its effect on em-ployee in Jordan Telecom sector (JTS): A conceptual integrated model”. International Journal of Business and Man-agement, 5539(3), 25 – 36,
Abu-Shanab, E., & Pearson, M. (2009). Internet banking in Jordan: An Arabic instrument validation process”. The Inter-national Arab Journal of Information Technology, 6(3), 235–246.
Adapa, S. (2011). Continued and frequent use of internet banking by Australian consumers: Identification of the factor components”. The Journal of Internet Banking and Commerce, 16(2), 1–22.
Agarwal, S. & Vohra, S. (2012). Factors affecting usage of online banking services, available at :http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2087215 .
Ali, L. (2019). Cyber crimes-A constant threat for the business sectors and its growth (A study of the online banking sec-tors in GCC). Journal Of Developing Areas, 53(1), 267–279.
Al-Rfou, A. N. (2013). The usage of online banking evidence from Jordan”. Asian Economic and Financial Review, 3(5), 614 – 623.
Al-Sukkar, A. S. (2005). The application of information systems in the Jordanian banking sector: a study of the ac-ceptance of the internet.
Alwan, H. A., & Al-Zu’bi, A. I. (n.d.). Determinants of internet banking adoption among customers of commercial Banks: An empirical study in the Jordanian banking sector. International Journal of Business and Management, 11(3), 95– 104,.
Apostolos, N., Giovanis, A., Binioris, S., & Polychronopoulos, G. (2012). An extension of TAM model with IDT and se-curity/privacy risk in the adoption of online banking services in Greece”. Journal of Business, 7(1), 24–53,.Journal of Business and Management, 11(3), 95– 104.
Association of Banks in Jordan .(2018). http://www.abj.org.jo/ar-jo/directoryofbankingservices.aspx.
Bohmstedt, G. W. (1970). Reliability and validity assessment in attitude measurement (pp. 80–99). pp. 80–99. Rand-McNally, IL, Chicago.
Calisir, F., & Gumussoy, C. A. (2008). Online banking versus other banking channels: Young consumers’ View”. International Journal of Information Management, 28(3), 215 – 221,
Cao, M., Zhang, Q., & Seydel, J. (2005). B2C e‐commerce web site quality: an empirical examination. Industrial Man-agement + Data Systems, 105(5), 645–661.
Casaló, L. V., Flavián, C., & Guinalíu, M. (2008). The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services. International Journal of Bank Marketing, 26(6), 399–417.
Davis, F., Bagozzi, R., & Warshaw, P. (1992). Extrinsic and intrinsic motivation to use computers in the work-place”. Journal of Applied Social Psychology, 22(14), 1111–1132,
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319.
Deraz, H., & Iddris, F. (2019). Customers’ satisfaction in internet banking: a review (2008–2017). 17. Utrecht.
Eriksson, K., Kerem, K., & Nilsson, D. (2008). The adoption of commercial innovations in the former Central and East-ern European markets: The case of internet banking in Estonia. International Journal of Bank Marketing, 26(3), 154–169.
Featherman, M. S., Miyazaki, A. D., & Sprott, D. E. (2010). Reducing online privacy risk to facilitate e‐service adoption: the influence of perceived ease of use and corporate credibility. Journal of Services Marketing, 24(3), 219–229.
Haire, J. F., Bush, R. P., & Ortinau, D. J. (2000). Marketing Research: A Practical Approach for the New Millennium. Sydney: Irwin McGraw-Hill.
He, F. & Mykytyn, P. (2008). Decision factors for the adoption of e-finance and other e-commerce systems”, available at https://pdfs.semanticscholar.org/a8b6/cc2522635b35638578f6c6bef87e34be6d13.pdf (accessed 17 June 2020).
Jahangir, N., & Begum, N. (2007). Effect of perceived usefulness, ease of use, security and privacy of customer attitude and adaptation in the context of e-Banking”. Journal of Management Research, 7(3), 147–157.
Jaruwachirathanakul, B., & Fink, D. (2005). Internet banking adoption strategies for a developing country: the case of Thailand. Internet Research, 15(3), 295–311.
Karjaluoto, H., Mattila, M., & Pento, T. (2002). Factors underlying attitude formation towards online banking in Fin-land. International Journal of Bank Marketing, 20(6), 261–272.
Kartiwi, M., & Rfieda, A. (2018). Assessment of internet banking services continued use: Role of Socio-cognitive and re-lational view. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16(6), 2817.
Katiyar, R., & Badola, S. (2018). Modelling the barriers to online banking in the Indian scenario: an ISM ap-proach”. Journal of Modelling in Management, 13(3), 550–569,
Kesharwani, A., & Singh Bisht, S. (2012). The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model. International Journal of Bank Marketing, 30(4), 303–322.
Khan, I., Rahman, Z., & Fatma, M. (2016). The role of customer brand engagement and brand experience in online bank-ing. International Journal of Bank Marketing, 34(7), 1025–1041.
Kleinbaum, D. G., Kupper, L. L., Nizam, A., & Muller, K. E. (1988). Applied Regression Analysis and Other Multivariate Medhods. Boston: PWS.
Kolodinsky, J. M., Hogarth, J. M., & Hilgert, M. A. (2004). The adoption of electronic banking technologies by US con-sumers. International Journal of Bank Marketing, 22(4), 238–259.
Krisnato, U. (2017). Empirical study on the relationships of internet banking quality, customer value, and customer satis-faction”. Expert Journal of Marketing, 5(1), 17–27.
Lassar, W. M., Manolis, C., & Lassar, S. S. (2005). The relationship between consumer innovativeness, personal charac-teristics, and online banking adoption. International Journal of Bank Marketing, 23(2), 176–199.
Liang, C.-C., & Pei-Ching, W. (2015). Internet-banking customer analysis based on perceptions of service quality in Tai-wan. Total Quality Management & Business Excellence, 26(5–6), 550–568.
Marakarkandy, B., Yajnik, N., & Dasgupta, C. (2017). Enabling internet banking adoption: An empirical examination with an augmented technology acceptance model (TAM). Journal of Enterprise Information Management, 30(2), 263–294.
Mojares, E. K. (2014). Customer satisfaction and loyalty among internet banking users of Philippine National Bank in Batangas City”. Asia Pacific Journal of Multidisciplinary Research, 2(2), 41–48.
Nunnally, J.C. (1978). Psychometric Theory, McGraw-Hill, New York.
Oly Ndubisi, N., & Sinti, Q. (2006). Consumer attitudes, system’s characteristics and internet banking adoption in Ma-laysia. Management Research News, 29(1/2), 16–27.
Ong, K. S., Nguyen, B., & Syed Alwi, S. F. (2017). Consumer-based virtual brand personality (CBVBP), customer satis-faction and brand loyalty in the online banking industry. International Journal of Bank Marketing, 35(3), 370–390.
Oweis, K. A., & Alghaswyneh, O. F. (2019). The antecedents of electronic banking adoption in Saudi Arabia: Using Dif-fusion of Innovation Theory. Marketing and Management of Innovations, (4), 160–171.
Pan, Y., Luo, L., Liu, D., Gaom, L., Xu, X., Shen, W., & Gao, J. (2014). How to Recommend by Online Lifestyle Tagging (OLT). International Journal of Information Technology & Decision Making, 13(6), 1183–1209.
Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Consumer acceptance of online banking: an exten-sion of the technology acceptance model. Internet Research, 14(3), 224–235.
Poon, W. (2007). Users’ adoption of e‐banking services: the Malaysian perspective. Journal of Business & Industrial Marketing, 23(1), 59–69.
Rawashdeh, A. (2015). Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspec-tive. International Journal of Bank Marketing, 33(4), 510–529.
Raza, S. A., Jawaid, S. T., & Hassan, A. (2015). Internet banking and customer satisfaction in Pakistan. Qualitative Re-search in Financial Markets, 7(1), 24–36.
Siam, A. Z. (2006). Role of electronic banking services on the profits of Jordanian banks”. American Journal of Applied Sciences, 3(9), 1999 –.
Sikdar, P., & Makkad, M. (2015). Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers. International Journal of Bank Marketing, 33(6), 760–785.
Sundarraj, R. P., & Wu, J. (2005). Using information-systems constructs to study online- and telephone-banking technol-ogies. Electronic Commerce Research and Applications, 4(4), 427–443.
Unyathanakorn, K., & Rompho, N. (2014). Factors Affecting Customer Satisfaction in Online Banking Service”. Journal of Marketing Development & Competitiveness, 8(2), 50–62.
Vivi, V., & Novita, N. (2017). A study of the factors that influence the level of consumer satisfaction towards the use of internet banking. Jurnal Terapan Manajemen Dan Bisnis, 3(2), 87.
Wang, Y., Wang, Y., Lin, H., & Tang, T. (2003). Determinants of user acceptance of Internet banking: an empirical study. International Journal of Service Industry Management, 14(5), 501–519.
Zabadi, A. M. (2016). Adoption of information systems (IS): The factors that influencing IS usage and its effect on em-ployee in Jordan Telecom sector (JTS): A conceptual integrated model”. International Journal of Business and Man-agement, 5539(3), 25 – 36,