How to cite this paper
Zahara, Z., Rombe, E., Ngatimun, N & Suharsono, J. (2021). The effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services.International Journal of Data and Network Science, 5(3), 471-478.
Refrences
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Addo, P. C., Jiaming, F., Kulbo, N. B., & Liangqiang, L. (2020). COVID-19: fear appeal favoring purchase behavior to-wards personal protective equipment. The Service Industries Journal, 40(7-8), 471-490.
Adriani, N. N., & Warmika, I. G. K. (2019). Pengaruh Kualitas Pelayanan Dan Persepsi Nilai Terhadap Kepuasan Dan Niat Menggunakan Kembali. E-Jurnal Manajemen, 8(4), 1956-1984.
Al-Nasser, M., Yusoff, R. Z., Islam, R., & ALNasser, A. (2013). E-Service Quality And Its Effect On Consumers Percep-tions Trust. American Journal of Economics and Business Administration, 5(2), 47.
Azizah, A., & Adawia, P. R. (2018). Analisis perkembangan industri transportasi online di era inovasi disruptif (Studi Ka-sus PT Gojek Indonesia). Cakrawala-Jurnal Humaniora, 18(2), 149-156.
Chiu, C.M., Hsu, M.H., Lai, H., and Chang, C.M. (2012). Re-Examining The Influence of Trust on Online Repeat Purchase Intention: The Moderating Role Of Habit And Its Antecedents. Decision Support Systems, 53(4), 835-845.
Cnbcindonesia. (2020). 21,7 Juta Masyarakat Indonesia Pakai Transportasi Online. Retrieved march 06, 2021, from https://www.cnbcindonesia.com/tech/20200317150135-37-145529/217-juta-masyarakat-indonesia-pakai-transportasi-online
Ehrenhard, M., Wijnhoven, F., van den Broek, T., & Stagno, M. Z. (2017). Unlocking how start-ups create business value with mobile applications: Development of an App-enabled Business Innovation Cycle. Technological forecasting and social change, 115, 26-36.
Giantari, I. G. A. K., Zain, D., Rahayu, M., & Solimun, M. (2013). The role of perceived behavioral control and trust as mediator of experience on online purchasing intentions relationship a study on youths in denpasar city (Indonesia). In-ternational Journal of Business and Management Invention, 2(1), 30-38.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Square Structural Equation Modeling (PLS-SEM). SAGE Publications. London.
Hajli, N. (2015). Social commerce constructs and consumer‘s intention to buy. International Journal of Information Man-agement, 35(2), 183–191
Hallikainen, H., & Laukkanen, T. (2018). National culture and consumer trust in e-commerce. International Journal of In-formation Management, 38(1), 97-106.
Hayashi, F., & Bradford, T. (2014). Mobile payments: Merchants’ perspectives. Economic Review, 99, 5-30.
Irshad, M., Ahmad, M. S., & Malik, O. F. (2020). Understanding consumers’ trust in social media marketing environment. International Journal of Retail & Distribution Management. 48(11), 1195-1212.
Jeon, M. M., & Jeong, M. (2017). Customers’ perceived website service quality and its effects on e-loyalty. International Journal of Contemporary Hospitality Management, 29(1), 438-457.
Laroche, M., Habibi, M. R., Richard, M. O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Hu-man Behavior, 28(5), 1755–1767.
Laurent, F. (2016). Pengaruh E-Service Quality Terhadap Loyalitas Pelanggan Go-Jek Melalui Kepuasan Pelanggan. AG-ORA, 4(2), 95–100.
Liébana-Cabanillas, F., Marinkovic, V., de Luna, I. R., & Kalinic, Z. (2018). Predicting the determinants of mobile pay-ment acceptance: A hybrid SEM-neural network approach. Technological Forecasting and Social Change, 129, 117-130.
Lien, C.-H., Wen, M.-J., Huang, L.-C., & Wu, K.-L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210–218
Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical re-search. Computers in Human Behavior, 56, 225-237.
Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of Social Media Marketing on Consumer’s Purchase In-tentions: The Mediating role of Customer Trust. International
Nguyen, H. V., Tran, H. X., Van Huy, L., Nguyen, X. N., Do, M. T., & Nguyen, N. (2020). Online Book Shopping in Vi-etnam: The Impact of the COVID-19 Pandemic Situation. Publishing Research Quarterly, 36, 437-445.
Park, J., Lee, J., Lee, H., & Truex, D. (2012). Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services. International Journal of Information Management, 32(5), 459–468.
Pudjarti, S., Nurchayati, N., & Putranti, H. R. D. (2019). Hubungan E-Service Quality Dan E-Loyalty Dengan E-Satisfaction Pada Konsumen Go-Jek dan Grab di Kota Semarang. Sosiohumaniora - Jurnal Ilmu-Ilmu Sosial Dan Hu-maniora, 21(3), 237–246.
Putri, Y. A., Wahab, Z., & Shihab, M. S. (2018). The Effect of Service Quality and Brand Trust on Loyalty and the Inter-vening role of Customer Satisfaction in Transportation Online. International Journal of Scientific and Research Publi-cations, 8(7), 369–376.
Putrianti, A. S., & Semuel, H. (2018). The Analysis of E-service Quality, Customer Trust, Perceived Value, and Behavior-al Intention on Online Transportation in Surabaya. Petra International Journal of Business Studies, 1(1), 1-10.
Santosa, P. I. (2018). Metode Penelitian Kuantitatif – Pengembangan Hipotesis dan Pengujiannya Menggunakan SmartPLS. Yogyakarta: Penerbit ANDI.
Shu-Chiung, L., Sheng-Wei, L., Chin-Yen, T., Ying-Ping, Y., & Pei-Hwa, Y. (2011). How E-SERVQUAL affects custom-er's online purchase intention through cross-culture comparison. Proceedings of the Technology Innovation and Indus-trial Management, 1-13.
Smith, T. M. (2014). Consumer Perceptions of a Brand‘s Social Media Marketing.
Suhartanto, D., Helmi Ali, M., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research, 22(1), 81-97.
Tatar, Ş. B., & Eren-Erdoğmuş, İ. (2016). The effect of social media marketing on brand trust and brand loyalty for hotels. Information Technology & Tourism, 16(3), 249-263.
Tong, T. K. P. B. (2020). Analisa Pengaruh Social Media Marketing Terhadap Repurchase Intention Melalui Brand Trust Sebagai Variabel Mediasi Pada Instagram Adidas Indonesia Di Surabaya. Jurnal Strategi Pemasaran, 7(1), 1-10.
Tran, V. (2020). The relationship among performance risk, safety risk, social risk, psychological risk, satisfaction and in-tentions to use grab service in Vietnam amid Covid-19 crisis. Journal of Project Management, 5(4), 201-210.
Tran, V. D., & Vu, Q. H. (2019). Inspecting the relationship among E-service quality, E-trust, E-customer satisfaction and behavioral intentions of online shopping customers. Global Business & Finance Review (GBFR), 24(3), 29-42.
Wuisan, D. S., Candra, D., Tanaya, M. A., Natalia, V., & Bernarto, I. (2020). Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi.
Addo, P. C., Jiaming, F., Kulbo, N. B., & Liangqiang, L. (2020). COVID-19: fear appeal favoring purchase behavior to-wards personal protective equipment. The Service Industries Journal, 40(7-8), 471-490.
Adriani, N. N., & Warmika, I. G. K. (2019). Pengaruh Kualitas Pelayanan Dan Persepsi Nilai Terhadap Kepuasan Dan Niat Menggunakan Kembali. E-Jurnal Manajemen, 8(4), 1956-1984.
Al-Nasser, M., Yusoff, R. Z., Islam, R., & ALNasser, A. (2013). E-Service Quality And Its Effect On Consumers Percep-tions Trust. American Journal of Economics and Business Administration, 5(2), 47.
Azizah, A., & Adawia, P. R. (2018). Analisis perkembangan industri transportasi online di era inovasi disruptif (Studi Ka-sus PT Gojek Indonesia). Cakrawala-Jurnal Humaniora, 18(2), 149-156.
Chiu, C.M., Hsu, M.H., Lai, H., and Chang, C.M. (2012). Re-Examining The Influence of Trust on Online Repeat Purchase Intention: The Moderating Role Of Habit And Its Antecedents. Decision Support Systems, 53(4), 835-845.
Cnbcindonesia. (2020). 21,7 Juta Masyarakat Indonesia Pakai Transportasi Online. Retrieved march 06, 2021, from https://www.cnbcindonesia.com/tech/20200317150135-37-145529/217-juta-masyarakat-indonesia-pakai-transportasi-online
Ehrenhard, M., Wijnhoven, F., van den Broek, T., & Stagno, M. Z. (2017). Unlocking how start-ups create business value with mobile applications: Development of an App-enabled Business Innovation Cycle. Technological forecasting and social change, 115, 26-36.
Giantari, I. G. A. K., Zain, D., Rahayu, M., & Solimun, M. (2013). The role of perceived behavioral control and trust as mediator of experience on online purchasing intentions relationship a study on youths in denpasar city (Indonesia). In-ternational Journal of Business and Management Invention, 2(1), 30-38.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Square Structural Equation Modeling (PLS-SEM). SAGE Publications. London.
Hajli, N. (2015). Social commerce constructs and consumer‘s intention to buy. International Journal of Information Man-agement, 35(2), 183–191
Hallikainen, H., & Laukkanen, T. (2018). National culture and consumer trust in e-commerce. International Journal of In-formation Management, 38(1), 97-106.
Hayashi, F., & Bradford, T. (2014). Mobile payments: Merchants’ perspectives. Economic Review, 99, 5-30.
Irshad, M., Ahmad, M. S., & Malik, O. F. (2020). Understanding consumers’ trust in social media marketing environment. International Journal of Retail & Distribution Management. 48(11), 1195-1212.
Jeon, M. M., & Jeong, M. (2017). Customers’ perceived website service quality and its effects on e-loyalty. International Journal of Contemporary Hospitality Management, 29(1), 438-457.
Laroche, M., Habibi, M. R., Richard, M. O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Hu-man Behavior, 28(5), 1755–1767.
Laurent, F. (2016). Pengaruh E-Service Quality Terhadap Loyalitas Pelanggan Go-Jek Melalui Kepuasan Pelanggan. AG-ORA, 4(2), 95–100.
Liébana-Cabanillas, F., Marinkovic, V., de Luna, I. R., & Kalinic, Z. (2018). Predicting the determinants of mobile pay-ment acceptance: A hybrid SEM-neural network approach. Technological Forecasting and Social Change, 129, 117-130.
Lien, C.-H., Wen, M.-J., Huang, L.-C., & Wu, K.-L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210–218
Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical re-search. Computers in Human Behavior, 56, 225-237.
Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of Social Media Marketing on Consumer’s Purchase In-tentions: The Mediating role of Customer Trust. International
Nguyen, H. V., Tran, H. X., Van Huy, L., Nguyen, X. N., Do, M. T., & Nguyen, N. (2020). Online Book Shopping in Vi-etnam: The Impact of the COVID-19 Pandemic Situation. Publishing Research Quarterly, 36, 437-445.
Park, J., Lee, J., Lee, H., & Truex, D. (2012). Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services. International Journal of Information Management, 32(5), 459–468.
Pudjarti, S., Nurchayati, N., & Putranti, H. R. D. (2019). Hubungan E-Service Quality Dan E-Loyalty Dengan E-Satisfaction Pada Konsumen Go-Jek dan Grab di Kota Semarang. Sosiohumaniora - Jurnal Ilmu-Ilmu Sosial Dan Hu-maniora, 21(3), 237–246.
Putri, Y. A., Wahab, Z., & Shihab, M. S. (2018). The Effect of Service Quality and Brand Trust on Loyalty and the Inter-vening role of Customer Satisfaction in Transportation Online. International Journal of Scientific and Research Publi-cations, 8(7), 369–376.
Putrianti, A. S., & Semuel, H. (2018). The Analysis of E-service Quality, Customer Trust, Perceived Value, and Behavior-al Intention on Online Transportation in Surabaya. Petra International Journal of Business Studies, 1(1), 1-10.
Santosa, P. I. (2018). Metode Penelitian Kuantitatif – Pengembangan Hipotesis dan Pengujiannya Menggunakan SmartPLS. Yogyakarta: Penerbit ANDI.
Shu-Chiung, L., Sheng-Wei, L., Chin-Yen, T., Ying-Ping, Y., & Pei-Hwa, Y. (2011). How E-SERVQUAL affects custom-er's online purchase intention through cross-culture comparison. Proceedings of the Technology Innovation and Indus-trial Management, 1-13.
Smith, T. M. (2014). Consumer Perceptions of a Brand‘s Social Media Marketing.
Suhartanto, D., Helmi Ali, M., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research, 22(1), 81-97.
Tatar, Ş. B., & Eren-Erdoğmuş, İ. (2016). The effect of social media marketing on brand trust and brand loyalty for hotels. Information Technology & Tourism, 16(3), 249-263.
Tong, T. K. P. B. (2020). Analisa Pengaruh Social Media Marketing Terhadap Repurchase Intention Melalui Brand Trust Sebagai Variabel Mediasi Pada Instagram Adidas Indonesia Di Surabaya. Jurnal Strategi Pemasaran, 7(1), 1-10.
Tran, V. (2020). The relationship among performance risk, safety risk, social risk, psychological risk, satisfaction and in-tentions to use grab service in Vietnam amid Covid-19 crisis. Journal of Project Management, 5(4), 201-210.
Tran, V. D., & Vu, Q. H. (2019). Inspecting the relationship among E-service quality, E-trust, E-customer satisfaction and behavioral intentions of online shopping customers. Global Business & Finance Review (GBFR), 24(3), 29-42.
Wuisan, D. S., Candra, D., Tanaya, M. A., Natalia, V., & Bernarto, I. (2020). Pengaruh Website Design Quality dan E-Service Quality Terhadap Repurchase Intention Sociolla E-Trust Sebagai Variabel Mediasi.