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Growing Science » International Journal of Data and Network Science » Determinants of the use of e-services in the hospitality industry in Kosovo

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International Journal of Data and Network Science
ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
Quarterly Publication
Volume 5 Issue 3 pp. 369-382, 2021

Determinants of the use of e-services in the hospitality industry in Kosovo Pages 369-382 Right click to download the paper Download PDF

Authors: Adelina Zeqiri, Mounir Dahmani, Adel Ben Yousse

📋 Author Affiliations:
A. Zeqiri1, M. Dahmani2, A.B. Youssef3
1 Faculty of Economics, University of Prishtina “Hasan Prishtina”, Str. Agim Ramadani, n.n., Prishtina, 10000, Serbia
2 University of Gafsa, Tunisia, Institut Supérieur d’Administration des Entreprises, Rue Houssine Ben Kaddour, Sidi Ahmed Zarroug, Gafsa, 2112, Tunisia
3 University Côte d’Azur, France, ISEM, 24, Avenue des Diables Bleus, Nice, 06300, France
doi 10.5267/j.ijdns.2021.5.006
10 Source: Scopus
Crossref 13 Source: CrossRef

🔑 Keywords: Hospitality, ICT, Determinants, e-services, Kosovo, Kosovo outbound tourists

Abstract: The aim of this research is to identify the main determinants of Kosovo outbound tourists influencing the use of e-services in the hospitality industry. To test hypotheses, we used Partial Least Squares Path Modeling (PLS-PM). Findings suggest that the intention of Kosovo outbound tourists to use e-services in the hospitality industry is influenced positively by performance expectancy, facilitating conditions, perceived value, and satisfaction with information quality. We found that expected effort and social influence have no impact on the intention to use e-services. The relationship between users’ behavioral intentions and satisfaction with the information provided and real use behavior is confirmed. The perceived value depends on cost-savings, enjoyment and convenience from the use of e-services in hospitality.

How to cite this paper
APA: Zeqiri, A., Dahmani, M & Yousse, A. (2021). Determinants of the use of e-services in the hospitality industry in Kosovo. International Journal of Data and Network Science, 5(3), 369-382.
Chicago/Turabian: Zeqiri, A., Dahmani, M & Yousse, A. 2021. "Determinants of the use of e-services in the hospitality industry in Kosovo." International Journal of Data and Network Science 5, no. 3 (2021): 369-382.
AMA: Zeqiri, A., Dahmani, M & Yousse, A. Determinants of the use of e-services in the hospitality industry in Kosovo. International Journal of Data and Network Science. 2021;5(3):369-382.

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📚 Journal: International Journal of Data and Network Science | 📅 Year: 2021 | 📖 Volume: 5 | 📄 Issue: 3 | 👁️ Views: 1395 | 📊 Crossref: 13

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