How to cite this paper
Muzakir, M., Bachri, S., Adam, R & Wahyuningsih, W. (2021). The analysis of forming dimensions of e-service quality for online travel services.International Journal of Data and Network Science, 5(3), 239-244.
Refrences
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Blut, M., Chowdhry, N., Mittal, V., & Brock, C. (2015). E-service quality: A meta-analytic review. Journal of Retail-ing, 91(4), 679-700.
Clow, K. E., & Baack, D. (2012). Integrated Advertising, Promotion and Marketing Communication, Pearson.
Fu Tsang, N. K., Lai, M. T., & Law, R. (2010). Measuring e-service quality for online travel agencies. Journal of Travel & Tourism Marketing, 27(3), 306-323.
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Laudon, K. C., & Traver, C. G. (2016). E-commerce: business, technology, society. Global Edition. New York
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Park, Y. A., Gretzel, U., & Sirakaya-Turk, E. (2007). Measuring web site quality for online travel agencies. Journal of Travel & Tourism Marketing, 23(1), 15-30.
Peter, J. P., Olson, J. C., & Grunert, K. G. (1999). Consumer behaviour and marketing strategy (pp. 329-48). London: McGraw-Hill.
Pool, J. K., Dehghan, A., Jamkhaneh, H. B., Jaberi, A., & Sharifkhani, M. (2018). The effect of e-service quality on foot-ball fan satisfaction and fan loyalty toward the websites of their favorable football teams. In Sports Media, Marketing, and Management: Breakthroughs in Research and Practice (pp. 470-485). IGI Global.
Riadi. (2018). SEM Statistics: Structural equation modeling with lisrel. Yogyakarta: Andi Offset
Rowley, J. (2006). An analysis of the e-service literature: towards a research agenda. Internet research, 16(3), 339-359.
Sahadev, S., & Purani, K. (2008). Modelling the consequences of e-service quality. Marketing Intelligence & Plan-ning, 26(6), 605-620.
Santos, J. (2003). E-service quality: a model of virtual service quality dimensions. Managing Service Quality: An Interna-tional Journal, 13(3), 233-246.
Sugiyono. (2014). Quantitative, qualitativ, and R & D.research method. Bandung: Alfabeta.
Sukma, A. A. (2012). Analisis faktor-faktor yang mempengaruhi keputusan pembelian melalui social networking web-sites.publication.gunadarma.ac.id
Turban, E., Lee, J., King, D. and Viehland, D. (2006). E-commerce: A Managerial Perspective. Prentice Hall
Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: dimensionalizing, measuring and predicting retail quality. Journal of retailing, 79(3), 183-198.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. Journal of marketing, 52(2), 35-48.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Pandit, A. (2006). Services marketing: Integrating customer focus across the firm. New York: McGraw Hill.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the academy of marketing science, 30(4), 362-375.
Blut, M. (2016). E-service quality: development of a hierarchical model. Journal of Retailing, 92(4), 500-517.
Blut, M., Chowdhry, N., Mittal, V., & Brock, C. (2015). E-service quality: A meta-analytic review. Journal of Retail-ing, 91(4), 679-700.
Clow, K. E., & Baack, D. (2012). Integrated Advertising, Promotion and Marketing Communication, Pearson.
Fu Tsang, N. K., Lai, M. T., & Law, R. (2010). Measuring e-service quality for online travel agencies. Journal of Travel & Tourism Marketing, 27(3), 306-323.
Gaertner, N., & Smith, M. (2001). E-commerce in a Web-based environment: auditing relative advantages in the Australi-an health sector. Managerial Auditing Journal, 16(6), 347-365.
Karekar, S. A. (2014). Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E-Tourism. IRJA Indian Research Journal 1(2).
Kertajaya, H. (2012). Creative–Based Tourism in Jawa Barat.
Kumar, A., & Dash, M. K. (2015). Effectiveness of electronic service dimensions on consumers’ electronic buying behav-iour and exploration of different groups. International Journal of Business Innovation and Research, 9(1), 81-99.
Laudon, K. C., & Traver, C. G. (2016). E-commerce: business, technology, society. Global Edition. New York
Lee, F. H., & Wu, W. Y. (2011). Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan. Expert Systems with Applications, 38(6), 7766-7773.
Nugroho, A. H., Bakar, A., & Ali, A. (2017). Analysis of technology acceptance model: Case study of Trave-loka. Arthatama: Journal of Business Management and Accounting, 1(1), 32-37.
Park, Y. A., Gretzel, U., & Sirakaya-Turk, E. (2007). Measuring web site quality for online travel agencies. Journal of Travel & Tourism Marketing, 23(1), 15-30.
Peter, J. P., Olson, J. C., & Grunert, K. G. (1999). Consumer behaviour and marketing strategy (pp. 329-48). London: McGraw-Hill.
Pool, J. K., Dehghan, A., Jamkhaneh, H. B., Jaberi, A., & Sharifkhani, M. (2018). The effect of e-service quality on foot-ball fan satisfaction and fan loyalty toward the websites of their favorable football teams. In Sports Media, Marketing, and Management: Breakthroughs in Research and Practice (pp. 470-485). IGI Global.
Riadi. (2018). SEM Statistics: Structural equation modeling with lisrel. Yogyakarta: Andi Offset
Rowley, J. (2006). An analysis of the e-service literature: towards a research agenda. Internet research, 16(3), 339-359.
Sahadev, S., & Purani, K. (2008). Modelling the consequences of e-service quality. Marketing Intelligence & Plan-ning, 26(6), 605-620.
Santos, J. (2003). E-service quality: a model of virtual service quality dimensions. Managing Service Quality: An Interna-tional Journal, 13(3), 233-246.
Sugiyono. (2014). Quantitative, qualitativ, and R & D.research method. Bandung: Alfabeta.
Sukma, A. A. (2012). Analisis faktor-faktor yang mempengaruhi keputusan pembelian melalui social networking web-sites.publication.gunadarma.ac.id
Turban, E., Lee, J., King, D. and Viehland, D. (2006). E-commerce: A Managerial Perspective. Prentice Hall
Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: dimensionalizing, measuring and predicting retail quality. Journal of retailing, 79(3), 183-198.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. Journal of marketing, 52(2), 35-48.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Pandit, A. (2006). Services marketing: Integrating customer focus across the firm. New York: McGraw Hill.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the academy of marketing science, 30(4), 362-375.