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How to cite this paper
APA: Arora, N., Kumar, A., Yadav, S & Chawla, V. (2025). The evolving role of total quality management in modern healthcare: A comprehensive review and future directions. Healthcare Engineering, 1(4), 103-110.
Chicago/Turabian: Arora, N., Kumar, A., Yadav, S & Chawla, V. 2025. "The evolving role of total quality management in modern healthcare: A comprehensive review and future directions." Healthcare Engineering 1, no. 4 (2025): 103-110.
AMA: Arora, N., Kumar, A., Yadav, S & Chawla, V. The evolving role of total quality management in modern healthcare: A comprehensive review and future directions. Healthcare Engineering. 2025;1(4):103-110.
References
Ahmed, S., & Khan, M. (2022). TQM and patient safety: A systematic review of recent trends. Health Services Man-agement Research, 35(1), 45–56.
Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29(1), 3–7.
Al-Shdaifat, E. A. (2015). Implementing total quality management (TQM) on the healthcare sector in Jordan. Global Journal of Management and Business Research, 15(1), 1–10.
Alshurideh, M., Alzoubi, H., & Kurdi, B. (2021). The impact of TQM practices on hospital performance: Evidence from Jordan. International Journal of Productivity and Performance Management, 70(3), 625–645.
Alzoubi, H. M., & Alshurideh, M. T. (2020). The role of TQM in enhancing hospital performance. International Journal of Innovation, Creativity and Change, 13(4), 1–15.
Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: A study of hospitals in a developing coun-try. Social Science & Medicine, 52(9), 1359–1370.
Asif, M., Awan, M. U., Khan, M. K., & Ahmad, N. (2013). A model for total quality management in healthcare. International Journal of Health Care Quality Assurance, 26(6), 481–492.
Berwick, D. M. (1989). Continuous improvement as an ideal in health care. New England Journal of Medicine, 320(1), 53–56.
Bhat, S., & Rajashekhar, J. (2009). An empirical study of barriers to TQM implementation in Indian industries. The TQM Journal, 21(3), 261–272.
Chen, Y., & Lee, C. (2021). Integrating lean and TQM for patient-centered care: A case study in Taiwan. International Journal of Health Care Quality Assurance, 34(5), 487–503.
Chiarini, A. (2013). TQM implementation in Italian hospitals: An exploratory study. The TQM Journal, 25(6), 364–376.
Curry, A., & Sinclair, E. (2002). Assessing the quality of physiotherapy services using SERVQUAL. International Jour-nal of Health Care Quality Assurance, 15(5), 197–205.
Dahlgaard, J. J., Pettersen, J., & Dahlgaard-Park, S. M. (2011). Quality and lean health care: A system for assessing and improving the health care system. Total Quality Management & Business Excellence, 22(6), 673–689.
Donabedian, A. (1988). The quality of care: How can it be assessed? JAMA, 260(12), 1743–1748.
El-Jardali, F., Jamal, D., Abdallah, A., & Kassak, K. (2007). The impact of accreditation on quality of care in Lebanese hospitals. International Journal for Quality in Health Care, 19(6), 363–371.
El-Saghier, N. (2017). Total quality management in healthcare: A literature review. International Journal of Health Sci-ences, 11(2), 1–10.
Ghosh, S. (2015). TQM in healthcare: A literature review. International Journal of Health Care Quality Assurance, 28(3), 306–322.
Goyal, D., & Mehta, P. (2021). TQM and employee engagement in healthcare: A longitudinal study. International Jour-nal of Quality & Reliability Management, 38(4), 812–830.
Griffith, J. R. (2000). The well-managed healthcare organization. Health Administration Press.
Hassan, M., & El-Sayed, A. (2024). TQM and accreditation outcomes in Egyptian hospitals. International Journal for Quality in Health Care, 36(2), mzad012.
Hines, P., Holweg, M., & Rich, N. (2004). Learning to evolve: A review of contemporary lean thinking. International Journal of Operations & Production Management, 24(10), 994–1011.
Hu, Z., Wang, R. S., Qin, X., Huang, Y.-N., Li, L., Chiu, H.-C., Liu, Y., & Wang, B.-L. (2024). The global research land-scape and future trends in healthcare Total Quality Management. Archives of Public Health, 82, Article 193. https://doi.org/10.1186/s13690-024-01420-3
Javed, S., & Iqbal, M. (2008). TQM implementation in hospitals: A case study from Pakistan. The TQM Journal, 20(6), 529–538.
Kabene, S. M., Orchard, C., Howard, J. M., Soriano, M. A., & Leduc, R. (2006). The importance of human resources management in health care: A global context. Human Resources for Health, 4(1), 20.
Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.
Khatri, N., Wells, J., McKune, J., & Brewer, M. (2006). Strategic human resource management issues in hospitals: A study of Indian hospitals. Leadership in Health Services, 19(2), 1–10.
Kim, S., & Park, J. (2023). Total quality management and telemedicine: Lessons from South Korea. *Telemedicine and e-Health, 29*(1), 12–20.
Kumar, S., & Sharma, R. (2011). TQM in healthcare: A case study. International Journal of Productivity and Quality Management, 7(4), 457–472.
Lighter, D. E., & Fair, D. C. (2004). Quality management in health care: Principles and methods. Jones & Bartlett Learning.
Lohr, K. N. (1990). Medicare: A strategy for quality assurance. National Academies Press.
McLaughlin, C. P., & Kaluzny, A. D. (2006). Continuous quality improvement in health care. Jones & Bartlett Learning.
Mosadeghrad, A. M. (2014). Factors influencing healthcare service quality. International Journal of Health Policy and Management, 3(2), 77–89.
Munro, R. A., & Wheeler, D. J. (1980). Statistical methods for quality improvement. ASQ Quality Press.
Oliveira, T., & Silva, M. (2020). Evaluating TQM implementation in public hospitals: A Portuguese perspective. Health Policy, 124(6), 678–685.
Øvretveit, J. (2005). The quality journey: A practical guide to quality improvement in health care. Radcliffe Publishing.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Patel, N., & Desai, R. (2023). AI-driven quality management in hospitals: A new frontier for TQM. Journal of Medical Systems, 47(2), Article 18.
Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–37.
Rahman, Z., & Talib, F. (2022). TQM practices and service innovation in Indian hospitals. Benchmarking: An Interna-tional Journal, 29(3), 765–784.
Ransom, E. R., Joshi, M. S., Nash, D. B., & Ransom, S. B. (2007). The healthcare quality book: Vision, strategy, and tools. Health Administration Press.
Ritchie, L., & Dale, B. G. (2000). Self-assessment using the business excellence model: A study of practice and pro-cess. International Journal of Production Economics, 66(3), 241–254.
Roberts, J. S., & Stark, D. (2008). Lean hospital: A case study of lean implementation in a hospital. Journal of Healthcare Management, 53(1), 1–14.
Singh, R., & Sharma, R. (2020). Digital transformation and TQM in healthcare: A synergistic approach. Journal of Health Management, 22(2), 134–148.
Sower, V. E., Duffy, J. A., & Kohers, G. (1999). Quality management in healthcare. Journal of Quality Management, 4(1), 29–45.
Spitzer, R. (1993). TQM in healthcare: A prescription for change. Quality Progress, 26(3), 27–33.
Talib, F., Rahman, Z., & Qureshi, M. N. (2011). A study of total quality management and supply chain management practices. International Journal of Productivity and Performance Management, 60(3), 268–288.
Taylor, J. (1998). TQM implementation in healthcare: A case study. International Journal of Quality & Reliability Management, 15(3), 319–334.
Thakkar, J., Deshmukh, S. G., & Shastree, A. (2006). Total quality management in Indian hospitals. International Jour-nal of Health Care Quality Assurance, 19(3), 266–283.
Thomas, H., & Thomas, D. R. (1998). TQM in healthcare: A review. International Journal of Health Care Quality As-surance, 11(3), 95–104.
Tonjang, S., & Thawesaengskulthai, N. (2022). Total Quality and Innovation Management in Healthcare (TQIM-H) for effective innovation development: A conceptual framework and exploratory study. Applied System Innovation, 5(4), Article 70. https://doi.org/10.3390/asi5040070
Torres, A., & Rivera, J. (2026). Post-pandemic quality management strategies in Latin American healthcare. Global Health Research and Policy, 11(1), Article 7.
Tzeng, G. H., & Chang, C. H. (2007). Applying the DEMATEL method to evaluate the causal relations among criteria in healthcare. International Journal of Information Technology & Decision Making, 6(1), 1–20.
Van den Heuvel, J., Niemeijer, G. C., & Berghmans, R. (2013). Improving patient safety through human factors engi-neering. BMJ Quality & Safety, 22(1), 1–5.
Varkey, P., Reller, M. K., & Resar, R. K. (2007). Basics of quality improvement in healthcare. Mayo Clinic Proceed-ings, 82(6), 735–739.
Walshe, K., & Smith, J. (2011). Healthcare management. McGraw-Hill Education.
Weiner, B. J., Shortell, S. M., & Alexander, J. (1997). Promoting clinical involvement in hospital quality improvement efforts. Journal of Quality Improvement, 23(9), 462–475.
Westphal, J. D., Gulati, R., & Shortell, S. M. (1997). Customization or conformity? An institutional and network per-spective on the content and consequences of TQM adoption. Administrative Science Quarterly, 42(2), 366–394.
Wicks, A. M., & Roethlein, C. J. (2009). A satisfaction-based definition of quality. Journal of Business & Economic Studies, 15(1), 82–97.
Wilson, R. M., Harrison, B. T., Gibberd, R. W., & Hamilton, J. D. (1999). An analysis of the causes of adverse events from the Quality in Australian Health Care Study. Medical Journal of Australia, 170(9), 411–415.
WoodWing. (2025). Quality management in healthcare: What are the trends for 2026 and beyond? WoodWing Blog. https://www.woodwing.com/blog/quality-management-in-healthcare-trends
Yasin, M. M., Alavi, J., Kunt, M., & Zimmerer, T. W. (2004). TQM practices in service organizations: An exploratory study in Turkey. Benchmarking: An International Journal, 11(1), 93–108.
Youssef, M. A., & Youssef, M. A. (1994). TQM implementation in hospitals: Theory and practice. International Jour-nal of Health Care Quality Assurance, 7(1), 15–28.
Zairi, M. (1994). TQM in health care. Part I: The foundations of excellence. The TQM Magazine, 6(2), 38–43.
Zairi, M. (1994). TQM in health care. Part II: The role of the excellence model. The TQM Magazine, 6(3), 24–28.
Zhang, L., & Xu, H. (2025). TQM and digital health integration: A framework for Chinese hospitals. Journal of Healthcare Engineering, 2025, Article 9845123.
Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29(1), 3–7.
Al-Shdaifat, E. A. (2015). Implementing total quality management (TQM) on the healthcare sector in Jordan. Global Journal of Management and Business Research, 15(1), 1–10.
Alshurideh, M., Alzoubi, H., & Kurdi, B. (2021). The impact of TQM practices on hospital performance: Evidence from Jordan. International Journal of Productivity and Performance Management, 70(3), 625–645.
Alzoubi, H. M., & Alshurideh, M. T. (2020). The role of TQM in enhancing hospital performance. International Journal of Innovation, Creativity and Change, 13(4), 1–15.
Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: A study of hospitals in a developing coun-try. Social Science & Medicine, 52(9), 1359–1370.
Asif, M., Awan, M. U., Khan, M. K., & Ahmad, N. (2013). A model for total quality management in healthcare. International Journal of Health Care Quality Assurance, 26(6), 481–492.
Berwick, D. M. (1989). Continuous improvement as an ideal in health care. New England Journal of Medicine, 320(1), 53–56.
Bhat, S., & Rajashekhar, J. (2009). An empirical study of barriers to TQM implementation in Indian industries. The TQM Journal, 21(3), 261–272.
Chen, Y., & Lee, C. (2021). Integrating lean and TQM for patient-centered care: A case study in Taiwan. International Journal of Health Care Quality Assurance, 34(5), 487–503.
Chiarini, A. (2013). TQM implementation in Italian hospitals: An exploratory study. The TQM Journal, 25(6), 364–376.
Curry, A., & Sinclair, E. (2002). Assessing the quality of physiotherapy services using SERVQUAL. International Jour-nal of Health Care Quality Assurance, 15(5), 197–205.
Dahlgaard, J. J., Pettersen, J., & Dahlgaard-Park, S. M. (2011). Quality and lean health care: A system for assessing and improving the health care system. Total Quality Management & Business Excellence, 22(6), 673–689.
Donabedian, A. (1988). The quality of care: How can it be assessed? JAMA, 260(12), 1743–1748.
El-Jardali, F., Jamal, D., Abdallah, A., & Kassak, K. (2007). The impact of accreditation on quality of care in Lebanese hospitals. International Journal for Quality in Health Care, 19(6), 363–371.
El-Saghier, N. (2017). Total quality management in healthcare: A literature review. International Journal of Health Sci-ences, 11(2), 1–10.
Ghosh, S. (2015). TQM in healthcare: A literature review. International Journal of Health Care Quality Assurance, 28(3), 306–322.
Goyal, D., & Mehta, P. (2021). TQM and employee engagement in healthcare: A longitudinal study. International Jour-nal of Quality & Reliability Management, 38(4), 812–830.
Griffith, J. R. (2000). The well-managed healthcare organization. Health Administration Press.
Hassan, M., & El-Sayed, A. (2024). TQM and accreditation outcomes in Egyptian hospitals. International Journal for Quality in Health Care, 36(2), mzad012.
Hines, P., Holweg, M., & Rich, N. (2004). Learning to evolve: A review of contemporary lean thinking. International Journal of Operations & Production Management, 24(10), 994–1011.
Hu, Z., Wang, R. S., Qin, X., Huang, Y.-N., Li, L., Chiu, H.-C., Liu, Y., & Wang, B.-L. (2024). The global research land-scape and future trends in healthcare Total Quality Management. Archives of Public Health, 82, Article 193. https://doi.org/10.1186/s13690-024-01420-3
Javed, S., & Iqbal, M. (2008). TQM implementation in hospitals: A case study from Pakistan. The TQM Journal, 20(6), 529–538.
Kabene, S. M., Orchard, C., Howard, J. M., Soriano, M. A., & Leduc, R. (2006). The importance of human resources management in health care: A global context. Human Resources for Health, 4(1), 20.
Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.
Khatri, N., Wells, J., McKune, J., & Brewer, M. (2006). Strategic human resource management issues in hospitals: A study of Indian hospitals. Leadership in Health Services, 19(2), 1–10.
Kim, S., & Park, J. (2023). Total quality management and telemedicine: Lessons from South Korea. *Telemedicine and e-Health, 29*(1), 12–20.
Kumar, S., & Sharma, R. (2011). TQM in healthcare: A case study. International Journal of Productivity and Quality Management, 7(4), 457–472.
Lighter, D. E., & Fair, D. C. (2004). Quality management in health care: Principles and methods. Jones & Bartlett Learning.
Lohr, K. N. (1990). Medicare: A strategy for quality assurance. National Academies Press.
McLaughlin, C. P., & Kaluzny, A. D. (2006). Continuous quality improvement in health care. Jones & Bartlett Learning.
Mosadeghrad, A. M. (2014). Factors influencing healthcare service quality. International Journal of Health Policy and Management, 3(2), 77–89.
Munro, R. A., & Wheeler, D. J. (1980). Statistical methods for quality improvement. ASQ Quality Press.
Oliveira, T., & Silva, M. (2020). Evaluating TQM implementation in public hospitals: A Portuguese perspective. Health Policy, 124(6), 678–685.
Øvretveit, J. (2005). The quality journey: A practical guide to quality improvement in health care. Radcliffe Publishing.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Patel, N., & Desai, R. (2023). AI-driven quality management in hospitals: A new frontier for TQM. Journal of Medical Systems, 47(2), Article 18.
Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–37.
Rahman, Z., & Talib, F. (2022). TQM practices and service innovation in Indian hospitals. Benchmarking: An Interna-tional Journal, 29(3), 765–784.
Ransom, E. R., Joshi, M. S., Nash, D. B., & Ransom, S. B. (2007). The healthcare quality book: Vision, strategy, and tools. Health Administration Press.
Ritchie, L., & Dale, B. G. (2000). Self-assessment using the business excellence model: A study of practice and pro-cess. International Journal of Production Economics, 66(3), 241–254.
Roberts, J. S., & Stark, D. (2008). Lean hospital: A case study of lean implementation in a hospital. Journal of Healthcare Management, 53(1), 1–14.
Singh, R., & Sharma, R. (2020). Digital transformation and TQM in healthcare: A synergistic approach. Journal of Health Management, 22(2), 134–148.
Sower, V. E., Duffy, J. A., & Kohers, G. (1999). Quality management in healthcare. Journal of Quality Management, 4(1), 29–45.
Spitzer, R. (1993). TQM in healthcare: A prescription for change. Quality Progress, 26(3), 27–33.
Talib, F., Rahman, Z., & Qureshi, M. N. (2011). A study of total quality management and supply chain management practices. International Journal of Productivity and Performance Management, 60(3), 268–288.
Taylor, J. (1998). TQM implementation in healthcare: A case study. International Journal of Quality & Reliability Management, 15(3), 319–334.
Thakkar, J., Deshmukh, S. G., & Shastree, A. (2006). Total quality management in Indian hospitals. International Jour-nal of Health Care Quality Assurance, 19(3), 266–283.
Thomas, H., & Thomas, D. R. (1998). TQM in healthcare: A review. International Journal of Health Care Quality As-surance, 11(3), 95–104.
Tonjang, S., & Thawesaengskulthai, N. (2022). Total Quality and Innovation Management in Healthcare (TQIM-H) for effective innovation development: A conceptual framework and exploratory study. Applied System Innovation, 5(4), Article 70. https://doi.org/10.3390/asi5040070
Torres, A., & Rivera, J. (2026). Post-pandemic quality management strategies in Latin American healthcare. Global Health Research and Policy, 11(1), Article 7.
Tzeng, G. H., & Chang, C. H. (2007). Applying the DEMATEL method to evaluate the causal relations among criteria in healthcare. International Journal of Information Technology & Decision Making, 6(1), 1–20.
Van den Heuvel, J., Niemeijer, G. C., & Berghmans, R. (2013). Improving patient safety through human factors engi-neering. BMJ Quality & Safety, 22(1), 1–5.
Varkey, P., Reller, M. K., & Resar, R. K. (2007). Basics of quality improvement in healthcare. Mayo Clinic Proceed-ings, 82(6), 735–739.
Walshe, K., & Smith, J. (2011). Healthcare management. McGraw-Hill Education.
Weiner, B. J., Shortell, S. M., & Alexander, J. (1997). Promoting clinical involvement in hospital quality improvement efforts. Journal of Quality Improvement, 23(9), 462–475.
Westphal, J. D., Gulati, R., & Shortell, S. M. (1997). Customization or conformity? An institutional and network per-spective on the content and consequences of TQM adoption. Administrative Science Quarterly, 42(2), 366–394.
Wicks, A. M., & Roethlein, C. J. (2009). A satisfaction-based definition of quality. Journal of Business & Economic Studies, 15(1), 82–97.
Wilson, R. M., Harrison, B. T., Gibberd, R. W., & Hamilton, J. D. (1999). An analysis of the causes of adverse events from the Quality in Australian Health Care Study. Medical Journal of Australia, 170(9), 411–415.
WoodWing. (2025). Quality management in healthcare: What are the trends for 2026 and beyond? WoodWing Blog. https://www.woodwing.com/blog/quality-management-in-healthcare-trends
Yasin, M. M., Alavi, J., Kunt, M., & Zimmerer, T. W. (2004). TQM practices in service organizations: An exploratory study in Turkey. Benchmarking: An International Journal, 11(1), 93–108.
Youssef, M. A., & Youssef, M. A. (1994). TQM implementation in hospitals: Theory and practice. International Jour-nal of Health Care Quality Assurance, 7(1), 15–28.
Zairi, M. (1994). TQM in health care. Part I: The foundations of excellence. The TQM Magazine, 6(2), 38–43.
Zairi, M. (1994). TQM in health care. Part II: The role of the excellence model. The TQM Magazine, 6(3), 24–28.
Zhang, L., & Xu, H. (2025). TQM and digital health integration: A framework for Chinese hospitals. Journal of Healthcare Engineering, 2025, Article 9845123.