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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
31.

The influence of hybrid working through readiness for change on sustainable performance management in the service sector in ASEAN Pages 955-968 Right click to download the paper Download PDF

Authors: M.B. Pandjaitan, M. Khusaini, M.F. Aminuddin, Panji Suwarno

DOI: 10.5267/j.dsl.2025.7.003

Keywords: Hybrid Working, Readiness for Change, Sustainable Performance Management, Path Analysis, SmartPLS, Human resource management

Abstract:
The COVID-19 pandemic has accelerated the shift to hybrid working, especially in ASEAN's service sector. This transition requires high readiness for change to maintain performance. Hybrid working offers flexibility and improved work-life balance but also presents challenges like miscommunication and inequality. Successful implementation depends on organizational adaptability, employee readiness, and technological support. This study aims to analyze the influence of hybrid working through readiness for change on sustainable performance management in the service sector in ASEAN. This study uses a quantitative path analysis approach A sample of 385 respondents was analyzed via SmartPLS, with a focus on understanding these dynamics in the ASEAN service sector. Hybrid working models significantly impact sustainable performance management in ASEAN's service sector by enhancing flexibility, operational resilience, and employee satisfaction. These models allow organizations to adapt to changing conditions and improve job satisfaction, which fosters a proactive approach to change. This, in turn, supports sustainable performance by creating adaptable and resilient structures. Empirical evidence shows that hybrid working leads to higher engagement and better performance metrics, underscoring its effectiveness in managing performance sustainably in a dynamic business environment. Hybrid working models enhance readiness for change by boosting organizational agility, employee engagement, psychological safety, and continuous learning. These factors collectively prepare employees and organizations to adapt effectively to new strategies and technologies. In the ASEAN service sector, hybrid working is linked to higher readiness for change, supporting sustainable performance management and long-term resilience. Readiness for change is crucial for sustainable performance management in ASEAN’s service sector. It drives continuous improvement, fosters a proactive culture, and enhances adaptability to external pressures. High readiness for change correlates with better performance, as organizations effectively manage and leverage change for long-term success.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 397 | Reviews: 0

 
32.

Serial mediation of knowledge and commitment to strengthen leadership and green behavior Pages 969-980 Right click to download the paper Download PDF

Authors: Made Ermawan Yoga Antara, I Gede Riana, I Made Artha Wibawa, Made Surya Putra

DOI: 10.5267/j.dsl.2025.7.002

Keywords: Environmental knowledge, Green inclusive leadership, Green behavior, Green commitment

Abstract:
Hospitals are one of the health service facilities in Bali Province which contributes to maintaining the balance between social, economic, and environmental to achieve organizational sustainability. Improper and environmentally unfriendly medical waste management, in addition to having a negative impact on the health of living things, can also cause environmental pollution. Finding out how green inclusive leadership affects green behavior is the goal of this study, both directly and through the mediation of environmental knowledge and green commitment. This study targeted hospitals in Bali with a population of 311 and a sample of 175 ER nurses based on proportional random sampling. Data analysis using PLS-SEM method with SmartPLS tool. Green behavior and green inclusive leadership are not associated, according to the test results, but after being mediated by environmental knowledge and green commitment, its influence becomes significant. The results add insight to hospital management to follow up on indicators that are still lacking in improving the green behavior of all hospital personnel in order to achieve organizational sustainability goals.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 307 | Reviews: 0

 
33.

Social media and eating habits: A study on the relationship between digital consumption and eating behavior Pages 981-992 Right click to download the paper Download PDF

Authors: Madelyn Apardo Quispe, Roberto Líder Churampi-Cangalaya, Janneth Del Pilar Nuñez Velasquez, María del Pilar Cerron Andamayo, Zenon Manuel Lopez Robles, Enrique Mendoza Caballero, Linda Loren Navarro-Garcia, Francisca Huaman Perez

DOI: 10.5267/j.dsl.2025.7.001

Keywords: Social media, Eating habits, Digital consumption, Social interaction, Ultra-processed foods

Abstract:
Social media plays a fundamental role in shaping eating habits, especially among young people, since their use through digital platforms has transformed the way they access information about nutrition, recipes, diets, and healthy lifestyles. Constant exposure to visual content and messages related to food directly influences daily decisions about what, how, and when to eat. The study aimed to establish the relationship of social media with eating habits in university students from a private university in the city of Huancayo, located in the Junín region of Peru. The research was basic under a quantitative approach with a cross-sectional section, the population was made up of 311 university students enrolled in the 2025-I academic period. The results were processed through structural equations using the Jamovi program. These results indicate a high degree of relationship between the study variables, given that the Spearman Rho correlation coefficient was 0.832 and 0.000 as the significance level, demonstrating a strong, positive relationship. The study concluded that there was a strong, significant relationship between the dimensions of the social media use variable (network use, platform type, social interaction, and personal and social impact) and eating habits.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 284 | Reviews: 0

 
34.

Maintaining customer loyalty through corporate social responsibility, green advertising receptivity and green marketing: the mediating role of green brand image Pages 993-1002 Right click to download the paper Download PDF

Authors: Nhinh Thi Tran, Thi Le Hang Nguyen

DOI: 10.5267/j.dsl.2025.6.004

Keywords: Corporate social responsibility, Green advertising receptivity, Green marketing, Green brand image, Customer loyalty

Abstract:
This study investigated the impact of corporate social responsibility, green advertising receptivity, and green marketing on green brand image and customer loyalty in the Vietnamese food industry, focusing on the mediating role of green brand image. The study surveyed 550 consumers in the food industry in Vietnam corresponding to 550 distributed questionnaires and we collected 503 valid responses for analysis. Based on the collected data, we conducted reliability tests, correlations between variables and structural model analysis through Smart PLS 4.0 software. The results of this study show corporate social responsibility, green advertising receptivity, green marketing green brand image, and customer loyalty. Furthermore, the brand image is a mediator in the relationship between corporate social responsibility, green advertising receptivity, green marketing on green brand image, and customer loyalty. This study provides valuable insights for companies that want to use integrated strategies such as corporate social responsibility, green advertising receptivity, and green marketing in their business strategies to strengthen their green brand image and enhance customer loyalty in the Vietnamese food industry.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 490 | Reviews: 0

 
35.

Factors affecting loyalty to student support services: a study of dormitory service quality at a university in Vietnam Pages 1003-1010 Right click to download the paper Download PDF

Authors: Nguyen Van Tac, Duong Bich Tuyen, Nguyen Tran Trong Vinh, Nguyen Van Dinh

DOI: 10.5267/j.dsl.2025.6.003

Keywords: Dormitory, Loyalty, University, Students

Abstract:
The research objective is to determine the relationship between service quality and student satisfaction and loyalty to the Dormitory of Nam Can Tho University. The research uses a combination of qualitative and quantitative research methods. The research model is built to include service quality (reliability, responsiveness, tangibles, assurance, empathy), perceived price, and satisfaction, all affecting student loyalty. Using a non-probability convenience sampling method, the survey was conducted through Google Forms to collect data on students staying at the Dormitory of Nam Can Tho University. The results of the survey data analysis with 220 students were carried out through the steps of assessing the scale's reliability using Cronbach's Alpha, evaluating the Measurement Model and the Structural Equation Model. The analysis results determined that all three independent factors with decreasing impact levels affect student loyalty. Service quality and perceived price affect satisfaction. At the same time, satisfaction and service quality impact student loyalty. Based on the research, solutions are proposed to improve student loyalty.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 269 | Reviews: 0

 
36.

Leveraging good university governance to enhance HEI's performance through the lens of ethical work climate Pages 1011-1024 Right click to download the paper Download PDF

Authors: Reni Farwitawati, Tubagus Ismail, Imam Abu Hanifah, Ina Indriana

DOI: 10.5267/j.dsl.2025.6.002

Keywords: Management Control System, Enabling Control System, Coercive Control System, Ethical Work Climate, Good University Governance, HEI Performance

Abstract:
This study examines the role of management control systems (MCS) in enhancing the performance of Higher Education Institutions (HEIs) in Indonesia, focusing on the interaction between enabling and coercive control systems within the framework of ethical work climate (EWC) and good university governance (GUG). The research highlights the importance of creating a positive ethical work environment to improve the effectiveness of MCS and governance practices. A survey was conducted with lecturers and administrative staff from private universities across Indonesia, with data analyzed using Structural Equation Modelling (SEM) to test the relationships between EWC, MCS, GUG, and HEI performance. The findings reveal that both Enabling and Coercive Control Systems positively influence HEI performance and contribute to the improvement of GUG. Additionally, a positive EWC strengthens the effectiveness of both control systems, fostering trust, transparency, and employee engagement. The study provides theoretical insights into how MCS and ethical climates shape governance and performance in higher education, with practical implications for HEIs administrators to optimize MCS, balance control systems, and cultivate an ethical work environment to enhance institutional success. Future research could further explore the impact of leadership styles and external factors on the effectiveness of these systems in different higher education contexts.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 190 | Reviews: 0

 
37.

Quality in optimizing administrative simplification for students at Peruvian public universities Pages 1025-1036 Right click to download the paper Download PDF

Authors: Katia Magaly Mendoza Cruz, Roberto Lider Churampi-Cangalaya, Luis Antonio Visurraga Camargo, Miguel Fernando Inga-Ávila, Kiko Richard Lopez Coz, Teddy Johnnie Salas Matos, Zenon Manuel Lopez Robles, Enrique Mendoza Caballero

DOI: 10.5267/j.dsl.2025.6.001

Keywords: Quality of service, Quality of public service, Administrative simplification

Abstract:
Public management seeks to balance efficiency and effectiveness to ensure that administrative simplification benefits both institutions and users. This study aims to determine the extent to which service quality optimizes administrative simplification. This is an applied research study, with a quantitative approach and explanatory-correlational level, conducted with 122 students from the Faculty of Animal Husbandry at the National University of Central Peru - Huancayo. Inductive-deductive, experimental, comparative, and statistical methods were used, with a longitudinal design. A questionnaire based on the Technical Standard for Service Quality Management in the Public Sector was administered. The results, analyzed using the Z statistical test with a 95% confidence interval, showed a value of 3.527, accepting the alternative hypothesis (μD > 0). This demonstrates that administrative simplification improved significantly after the implementation of strategies designed to correct weaknesses detected in the diagnosis. Consequently, the improvement in service quality resulted in improved administrative simplification, reducing service times and costs. It is concluded that the implementation of strategic actions led to improved service quality, directly benefiting the student population.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 135 | Reviews: 0

 
38.

Is microfinance better compared to other financial institutions? Analyzing the impact of various financial ac-cess on household welfare in Indonesia Pages 531-538 Right click to download the paper Download PDF

Authors: Noer Fajrieansyah, Andy Fefta Wijaya, Imam Hanafia, Wike Wike, Farida Nurani, Fadillah Amin, Muhammad Saifi

DOI: 10.5267/j.dsl.2025.5.006

Keywords: Financial access, Financial institution welfare, Indonesia

Abstract:
This study examines how access to different types of financial services influences household welfare in Indonesia. Using data from a large sample of 331,068 households, the research applies Ordinary Least Squares (OLS) regression to evaluate the impact of financial institutions on household income, which serves as a proxy for welfare. The findings reveal that access to microfinance and commercial banks significantly improves household income, highlighting the critical role these institutions play in enhancing welfare. Conversely, households relying on informal financial institutions tend to have lower incomes, indicating a negative effect on welfare. Further analysis reveals important variations based on gender and geographic location. Microfinance and cooperatives are particularly beneficial for female-headed households and those in rural areas, underscoring their importance in supporting underserved populations. On the other hand, access to commercial banks benefits both male and female headed households but has a stronger impact in urban areas where formal banking services are more readily available. While informal financial institutions negatively affect urban households, they provide modest advantages for female-headed and rural households, serving as an alternative in areas lacking formal financial services. These findings underscore the need for targeted financial inclusion policies that address gender and regional disparities. Such policies should prioritize expanding access to microfinance and cooperatives for rural and female-headed households while also improving access to formal banking services in urban areas to enhance overall welfare.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 3 | Views: 244 | Reviews: 0

 
39.

Enhancing project management performance through green innovation, quality planning and strategic leadership Pages 539-548 Right click to download the paper Download PDF

Authors: Sultan Alateeg, Sura Alayed

DOI: 10.5267/j.dsl.2025.5.005

Keywords: Leadership, Quality, Innovation, Performance, Project management

Abstract:
This study investigates the impact of green innovation strategy on project management performance in the food sector of Saudi Arabia, examining the mediating roles of strategic quality planning and strategic leadership. Using a cross-sectional quantitative approach, data were collected in January 2025 from 341 employees through a convenience sampling technique. Structural equation modeling via SmartPLS was employed to analyze the data. Results indicate that green innovation strategy positively influences strategic quality planning (β = 0.655) and strategic leadership (β = 0.541), which in turn significantly enhance project management performance (β = 0.566 and β = 0.657, respectively). Additionally, strategic quality planning (β = 0.456) and strategic leadership (β = 0.505) partially mediate the relationship between green innovation strategy and project management performance. These findings highlight the critical role of green innovation and strategic management practices in improving project outcomes within Saudi Arabia’s food industry.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 3 | Views: 527 | Reviews: 0

 
40.

Prospective approach in determining potential economic sectors of East Timor as a new nation Pages 549-562 Right click to download the paper Download PDF

Authors: Manuel C. C. B. C. Real, Ida Ayu Nyoman Saskara, I Nyoman Mahaendra Yasa, Ni Nyoman Reni Suasih

DOI: 10.5267/j.dsl.2025.5.004

Keywords: Potential economic sectors, New nation, Prospective, SMIC-Prob, MULTIPOL

Abstract:
East Timor is one of the youngest nations in the world, having been established in 2002. The majority of East Timor's population works in the agricultural sector, yet the mining sector (oil and gas) plays a dominant role in contributing to the country's GDP. The management of oil revenue in East Timor is adapted from the model implemented in Norway, known as Norway Plus. Aware that oil and gas resources must be supported by other economic sectors in the long term, this study aims to analyze potential scenarios for developing East Timor's key economic sectors, as well as to propose potential policy pathways. The research approach uses prospective methods (SMIC-Prob analysis and MULTIPOL), which are suitable for policy formulation due to their future-oriented nature. Data collection was conducted through Focus Group Discussions (FGD) involving experts from both the government and academia. The results from the SMIC-Prob analysis show that the oil and gas sector indeed has the highest probability. However, in the long term, the agricultural sector emerges as a crucial alternative. Furthermore, the MULTIPOL analysis indicates that in scenarios focusing on the development of non-oil and gas sectors, policies should prioritize the development of local economic sectors. The government of East Timor is recommended to seriously develop non-oil and gas sectors by utilizing revenue from oil and gas extraction. Additionally, environmental governance is also a critical consideration to achieve sustainable, inclusive development.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 3 | Views: 174 | Reviews: 0

 
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