How to cite this paper
Syafrianita, S., Purnomo, A., Haryaman, A., Amran, K., Hariyanto, H & Rohyan, C. (2025). Navigating operational excellence: A strategic framework for enhancing sustainable logistics performance at Indonesian International Airport.Decision Science Letters , 14(2), 361-374.
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Ahn, B. S. (2017). The analytic hierarchy process with interval preference statements. Omega (United Kingdom), 67. https://doi.org/10.1016/j.omega.2016.05.004
Al-Mawali, H. (2023). Proposing a strategy map based on sustainability balanced scorecard and DEMATEL for manufacturing companies. Sustainability Accounting, Management and Policy Journal, 14(3). https://doi.org/10.1108/SAMPJ-04-2022-0170
Atapattu, A. M. D. S., Hadiwattage, C., Perera, B. A. K. S., & Rajaratnam, D. (2024). Employing criteria scoring matrix in ap-praising the economic return of transcending to a circular built environment. Smart and Sustainable Built Environment, 13(2). https://doi.org/10.1108/SASBE-04-2023-0077
Bhagwat, R., & Sharma, M. K. (2007). Performance measurement of supply chain management: A balanced scorecard approach. Computers and Industrial Engineering, 53(1). https://doi.org/10.1016/j.cie.2007.04.001
Brewer, P. C., & Speh, T. W. (2000). Using the balanced scorecard to measure supply chain performance. Journal of Business.
Caldeirinha, V., Felício, J. A., & Pinho, T. (2023). Role of Cargo Owner in Logistic Chain Sustainability. Sustainability (Switzer-land), 15(13). https://doi.org/10.3390/su151310018
Cantarelli, C. C., Flybjerg, B., Molin, E. J. E., & Wee, B. van. (2018). Cost Overruns in Large-Scale Transport Infrastructure Pro-jects. Automation in Construction, 2(1).
Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic re-view of literature. Expert Systems with Applications, 40(10). https://doi.org/10.1016/j.eswa.2012.12.040
Chakraborty, S., Ghosh, S., Sarker, B., & Chakraborty, S. (2020). An integrated performance evaluation approach for the Indian international airports. Journal of Air Transport Management, 88. https://doi.org/10.1016/j.jairtraman.2020.101876
Cheng, H., Zheng, S., & Feng, J. (2022). A Fuzzy Multi-Criteria Method for Sustainable Ferry Operator Selection: A Case Study. Sustainability (Switzerland), 14(10). https://doi.org/10.3390/su14106135
Davis, S., & Albright, T. (2004). An investigation of the effect of Balanced Scorecard implementation of financial performance. Management Accounting Research, 15(2). https://doi.org/10.1016/j.mar.2003.11.001
de Souza, E. D., Kerber, J. C., Bouzon, M., & Rodriguez, C. M. T. (2022). Performance evaluation of green logistics: Paving the way towards circular economy. Cleaner Logistics and Supply Chain, 3. https://doi.org/10.1016/j.clscn.2021.100019
Deveci, M., Pamucar, D., Gokasar, I., Delen, D., Wu, Q., & Simic, V. (2022). An analytics approach to decision alternative priori-tization for zero-emission zone logistics. Journal of Business Research, 146. https://doi.org/10.1016/j.jbusres.2022.03.059
Dhingra, T., Sengar, A., & Sajith, S. (2022). A fuzzy analytic hierarchy process-based analysis for prioritization of barriers to off-shore wind energy. Journal of Cleaner Production, 345. https://doi.org/10.1016/j.jclepro.2022.131111
Dmytro, B., Anton, B., Nadia, P., Natalia, S., & Danylo, B. (2022). Role of ICAO CO2 emissions standard for new aircraft in civil aviation sustainable development process. Electronic Scientific Journal Intellectualization of Logistics and Supply Chain Man-agement #1 2020, 1(13). https://doi.org/10.46783/smart-scm/2022-13-1
Dožić, S., Babić, D., Kalić, M., & Živojinović, S. (2023). An AHP approach to airport choice by freight forwarder. Sustainable Fu-tures, 5. https://doi.org/10.1016/j.sftr.2023.100106
Dudic, Z., Dudic, B., Gregus, M., Novackova, D., & Djakovic, I. (2020). The innovativeness and usage of the balanced scorecard model in SMEs. Sustainability (Switzerland), 12(8). https://doi.org/10.3390/SU12083221
EC. (2020). Sustainable & Smart Mobility Strategy: Putting European transport on track for the future. European Commission,.
Elbanna, S., Kamel, H., Fatima, T., & Eid, R. (2022). An investigation of the causality links in the balanced scorecard: The case of the Gulf Cooperation Council hospitality industry. Tourism Management Perspectives, 41. https://doi.org/10.1016/j.tmp.2021.100934
Fasone, V., & Zapata-Aguirre, S. (2016). Measuring business performance in the airport context: a critical review of literature. In International Journal of Productivity and Performance Management (Vol. 65, Issue 8). https://doi.org/10.1108/IJPPM-06-2015-0090
Felix, G. H. (1985). Productivity by the Objectives Matrix.
Garcia-Buendia, N., Kristensen, T. B., Moyano-Fuentes, J., & Maqueira-Marín, J. M. (2024). Performance measurement of lean supply chain management: a balanced scorecard proposal. Production Planning and Control, 35(6). https://doi.org/10.1080/09537287.2022.2114960
Garg, C. P. (2020). Evaluation of the airport service quality indicators using fuzzy AHP framework: An Indian perspective. In In-ternational Journal of Services and Operations Management (Vol. 37, Issue 3). https://doi.org/10.1504/IJSOM.2020.111033
Graham, A. (2023). Managing airports: An international perspective. In Managing Airports: An International Perspective. https://doi.org/10.4324/9781003269359
Guerrero-Martin, C. A., Ortega-Ramírez, A. T., Rodríguez, P. A. P., López, S. J. R., Guerrero-Martin, L. E., Salinas-Silva, R., & Camacho-Galindo, S. (2023). Analysis of Environmental Sustainability through a Weighting Matrix in the Oil and Gas Indus-try. Sustainability (Switzerland), 15(11). https://doi.org/10.3390/su15119063
Guo, R., & Wu, Z. (2023). Social sustainable supply chain performance assessment using hybrid fuzzy-AHP–DEMATEL–VIKOR: a case study in manufacturing enterprises. Environment, Development and Sustainability, 25(11). https://doi.org/10.1007/s10668-022-02565-3
Gupta, A., Singh, R. K., & Mangla, S. K. (2022). Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework. Annals of Operations Research, 315(2). https://doi.org/10.1007/s10479-020-03913-0
Hansen, E. G., & Schaltegger, S. (2018). Sustainability Balanced Scorecards and their Architectures: Irrelevant or Misunderstood? Journal of Business Ethics, 150(4). https://doi.org/10.1007/s10551-017-3531-5
Hoque, Z., & James, W. (2000). Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Per-formance. Journal of Management Accounting Research, 12(1). https://doi.org/10.2308/jmar.2000.12.1.1
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Kumar, M., Raut, R. D., Jagtap, S., & Choubey, V. K. (2023). Circular economy adoption challenges in the food supply chain for sustainable development. Business Strategy and the Environment, 32(4). https://doi.org/10.1002/bse.3191
Kumar, P., & Singh, R. K. (2012). A fuzzy AHP and TOPSIS methodology to evaluate 3PL in a supply chain. Journal of Model-ling in Management, 7(3). https://doi.org/10.1108/17465661211283287
L’Abate, V., Vitolla, F., Esposito, P., & Raimo, N. (2023). The drivers of sustainability disclosure practices in the airport indus-try: A legitimacy theory perspective. Corporate Social Responsibility and Environmental Management, 30(4). https://doi.org/10.1002/csr.2462
Leal, J. E. (2020). AHP-express: A simplified version of the analytical hierarchy process method. MethodsX, 7. https://doi.org/10.1016/j.mex.2019.11.021
Lu, M. T., Hsu, C. C., Liou, J. J. H., & Lo, H. W. (2018). A hybrid MCDM and sustainability-balanced scorecard model to estab-lish sustainable performance evaluation for international airports. Journal of Air Transport Management, 71. https://doi.org/10.1016/j.jairtraman.2018.05.008
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Adisasmita, S. A., & Caroles, L. (2021). Multi-Airport System Development Model: Case Study of Airports in Indonesia. Civil Engineering Journal (Iran), 7(Special Issue). https://doi.org/10.28991/CEJ-SP2021-07-013
Adler, N., & Berechman, J. (2001). Measuring airport quality from the airlines’ viewpoint: An application of data envelopment analysis. Transport Policy, 8(3). https://doi.org/10.1016/S0967-070X(01)00011-7
Agarwal, S., Kant, R., & Shankar, R. (2022). Exploring sustainability balanced scorecard for performance evaluation of humani-tarian organizations. Cleaner Logistics and Supply Chain, 3. https://doi.org/10.1016/j.clscn.2021.100026
Ahn, B. S. (2017). The analytic hierarchy process with interval preference statements. Omega (United Kingdom), 67. https://doi.org/10.1016/j.omega.2016.05.004
Al-Mawali, H. (2023). Proposing a strategy map based on sustainability balanced scorecard and DEMATEL for manufacturing companies. Sustainability Accounting, Management and Policy Journal, 14(3). https://doi.org/10.1108/SAMPJ-04-2022-0170
Atapattu, A. M. D. S., Hadiwattage, C., Perera, B. A. K. S., & Rajaratnam, D. (2024). Employing criteria scoring matrix in ap-praising the economic return of transcending to a circular built environment. Smart and Sustainable Built Environment, 13(2). https://doi.org/10.1108/SASBE-04-2023-0077
Bhagwat, R., & Sharma, M. K. (2007). Performance measurement of supply chain management: A balanced scorecard approach. Computers and Industrial Engineering, 53(1). https://doi.org/10.1016/j.cie.2007.04.001
Brewer, P. C., & Speh, T. W. (2000). Using the balanced scorecard to measure supply chain performance. Journal of Business.
Caldeirinha, V., Felício, J. A., & Pinho, T. (2023). Role of Cargo Owner in Logistic Chain Sustainability. Sustainability (Switzer-land), 15(13). https://doi.org/10.3390/su151310018
Cantarelli, C. C., Flybjerg, B., Molin, E. J. E., & Wee, B. van. (2018). Cost Overruns in Large-Scale Transport Infrastructure Pro-jects. Automation in Construction, 2(1).
Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic re-view of literature. Expert Systems with Applications, 40(10). https://doi.org/10.1016/j.eswa.2012.12.040
Chakraborty, S., Ghosh, S., Sarker, B., & Chakraborty, S. (2020). An integrated performance evaluation approach for the Indian international airports. Journal of Air Transport Management, 88. https://doi.org/10.1016/j.jairtraman.2020.101876
Cheng, H., Zheng, S., & Feng, J. (2022). A Fuzzy Multi-Criteria Method for Sustainable Ferry Operator Selection: A Case Study. Sustainability (Switzerland), 14(10). https://doi.org/10.3390/su14106135
Davis, S., & Albright, T. (2004). An investigation of the effect of Balanced Scorecard implementation of financial performance. Management Accounting Research, 15(2). https://doi.org/10.1016/j.mar.2003.11.001
de Souza, E. D., Kerber, J. C., Bouzon, M., & Rodriguez, C. M. T. (2022). Performance evaluation of green logistics: Paving the way towards circular economy. Cleaner Logistics and Supply Chain, 3. https://doi.org/10.1016/j.clscn.2021.100019
Deveci, M., Pamucar, D., Gokasar, I., Delen, D., Wu, Q., & Simic, V. (2022). An analytics approach to decision alternative priori-tization for zero-emission zone logistics. Journal of Business Research, 146. https://doi.org/10.1016/j.jbusres.2022.03.059
Dhingra, T., Sengar, A., & Sajith, S. (2022). A fuzzy analytic hierarchy process-based analysis for prioritization of barriers to off-shore wind energy. Journal of Cleaner Production, 345. https://doi.org/10.1016/j.jclepro.2022.131111
Dmytro, B., Anton, B., Nadia, P., Natalia, S., & Danylo, B. (2022). Role of ICAO CO2 emissions standard for new aircraft in civil aviation sustainable development process. Electronic Scientific Journal Intellectualization of Logistics and Supply Chain Man-agement #1 2020, 1(13). https://doi.org/10.46783/smart-scm/2022-13-1
Dožić, S., Babić, D., Kalić, M., & Živojinović, S. (2023). An AHP approach to airport choice by freight forwarder. Sustainable Fu-tures, 5. https://doi.org/10.1016/j.sftr.2023.100106
Dudic, Z., Dudic, B., Gregus, M., Novackova, D., & Djakovic, I. (2020). The innovativeness and usage of the balanced scorecard model in SMEs. Sustainability (Switzerland), 12(8). https://doi.org/10.3390/SU12083221
EC. (2020). Sustainable & Smart Mobility Strategy: Putting European transport on track for the future. European Commission,.
Elbanna, S., Kamel, H., Fatima, T., & Eid, R. (2022). An investigation of the causality links in the balanced scorecard: The case of the Gulf Cooperation Council hospitality industry. Tourism Management Perspectives, 41. https://doi.org/10.1016/j.tmp.2021.100934
Fasone, V., & Zapata-Aguirre, S. (2016). Measuring business performance in the airport context: a critical review of literature. In International Journal of Productivity and Performance Management (Vol. 65, Issue 8). https://doi.org/10.1108/IJPPM-06-2015-0090
Felix, G. H. (1985). Productivity by the Objectives Matrix.
Garcia-Buendia, N., Kristensen, T. B., Moyano-Fuentes, J., & Maqueira-Marín, J. M. (2024). Performance measurement of lean supply chain management: a balanced scorecard proposal. Production Planning and Control, 35(6). https://doi.org/10.1080/09537287.2022.2114960
Garg, C. P. (2020). Evaluation of the airport service quality indicators using fuzzy AHP framework: An Indian perspective. In In-ternational Journal of Services and Operations Management (Vol. 37, Issue 3). https://doi.org/10.1504/IJSOM.2020.111033
Graham, A. (2023). Managing airports: An international perspective. In Managing Airports: An International Perspective. https://doi.org/10.4324/9781003269359
Guerrero-Martin, C. A., Ortega-Ramírez, A. T., Rodríguez, P. A. P., López, S. J. R., Guerrero-Martin, L. E., Salinas-Silva, R., & Camacho-Galindo, S. (2023). Analysis of Environmental Sustainability through a Weighting Matrix in the Oil and Gas Indus-try. Sustainability (Switzerland), 15(11). https://doi.org/10.3390/su15119063
Guo, R., & Wu, Z. (2023). Social sustainable supply chain performance assessment using hybrid fuzzy-AHP–DEMATEL–VIKOR: a case study in manufacturing enterprises. Environment, Development and Sustainability, 25(11). https://doi.org/10.1007/s10668-022-02565-3
Gupta, A., Singh, R. K., & Mangla, S. K. (2022). Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework. Annals of Operations Research, 315(2). https://doi.org/10.1007/s10479-020-03913-0
Hansen, E. G., & Schaltegger, S. (2018). Sustainability Balanced Scorecards and their Architectures: Irrelevant or Misunderstood? Journal of Business Ethics, 150(4). https://doi.org/10.1007/s10551-017-3531-5
Hoque, Z., & James, W. (2000). Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Per-formance. Journal of Management Accounting Research, 12(1). https://doi.org/10.2308/jmar.2000.12.1.1
Inamete, U. B. (1993). Key Elements in Managing Airports: The Policy Environment and Increasing Efficiency. International Jour-nal of Public Sector Management, 6(5). https://doi.org/10.1108/09513559310043156
Kaiser, M., Rosenow, J., Fricke, H., & Schultz, M. (2012). Tradeoff between optimum altitude and contrail layer to ensure maxi-mum ecological en-route performance using the enhanced trajectory prediction model (ETPM). Proceedings of the 2nd Interna-tional Conference on Application and Theory of Automation in Command and Control Systems.
Kumar, M., Raut, R. D., Jagtap, S., & Choubey, V. K. (2023). Circular economy adoption challenges in the food supply chain for sustainable development. Business Strategy and the Environment, 32(4). https://doi.org/10.1002/bse.3191
Kumar, P., & Singh, R. K. (2012). A fuzzy AHP and TOPSIS methodology to evaluate 3PL in a supply chain. Journal of Model-ling in Management, 7(3). https://doi.org/10.1108/17465661211283287
L’Abate, V., Vitolla, F., Esposito, P., & Raimo, N. (2023). The drivers of sustainability disclosure practices in the airport indus-try: A legitimacy theory perspective. Corporate Social Responsibility and Environmental Management, 30(4). https://doi.org/10.1002/csr.2462
Leal, J. E. (2020). AHP-express: A simplified version of the analytical hierarchy process method. MethodsX, 7. https://doi.org/10.1016/j.mex.2019.11.021
Lu, M. T., Hsu, C. C., Liou, J. J. H., & Lo, H. W. (2018). A hybrid MCDM and sustainability-balanced scorecard model to estab-lish sustainable performance evaluation for international airports. Journal of Air Transport Management, 71. https://doi.org/10.1016/j.jairtraman.2018.05.008
Malina, M. A., & Selto, F. H. (2001). Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard. Journal of Management Accounting Research, 13(1). https://doi.org/10.2308/jmar.2001.13.1.47
Mańkowska, M., Tłoczyński, D., Wach-Kloskowska, M., & Bulczak, G. (2023). Factors determining the implementation of green practices in airport management. The case study of Polish airports. Journal of Air Transport Management, 111. https://doi.org/10.1016/j.jairtraman.2023.102438
Melly Anne Dharasta, Y. S., Dewantari, A., & Awan. (2022). STRATEGI PELAYANAN PRIMA PT ANGKASA PURA I DI YOGYAKARTA INTERNATIONAL AIRPORT. Jurnal Manajemen Dirgantara, 15(1). https://doi.org/10.56521/manajemen-dirgantara.v15i1.576
Menteri Perhubungan. (2013). Peraturan Menteri Perhubungan No 69 Tahun 2013 Tentang Tatanan Kebandarudaraan Nasional. Kementrian Perhubungan Republik Indonesia, 65(1046).
Modarress Fathi, B., Ansari, A., & Ansari, A. (2023). Green Commercial Aviation Supply Chain—A European Path to Environ-mental Sustainability. Sustainability (Switzerland), 15(8). https://doi.org/10.3390/su15086574
Mohammadkhani, A., & Mousavi, S. M. (2023). A new last aggregation fuzzy compromise solution approach for evaluating sus-tainable third-party reverse logistics providers with an application to food industry. Expert Systems with Applications, 216. https://doi.org/10.1016/j.eswa.2022.119396
Nandi, A. K. (2023). From Multiple Independent Metrics to Single Performance Measure Based on Objective Function. IEEE Ac-cess, 11. https://doi.org/10.1109/ACCESS.2023.3235014
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