How to cite this paper
Barata, F. (2021). Performance measurement of supply chains and distribution industry using balanced scorecard and fuzzy analysis network process.Decision Science Letters , 10(3), 401-414.
Refrences
Alam Tabriz, A., & Mohammad Rahimi, A. (2009). Production Management and Operations Management Approaches in the Evaluation and Improvement of Business Processes, Commercial Publishing.
Ahire, S.L., Golhar, D.Y., & Waller, M.W. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56.
Brennan, L. (2010). Total quality management in a research and development Environment. Integrated Manufacturing Systems, 12(2), 94-102.
Clinton, D., Webber, S.A., & Hassel, J.M. (2002). Implementing the balanced scorecard using the analytic hierarchy process. Management Accounting Quarterly, 3, 1–11.
Ebn Rasol, S.A., & Taghi Nataj, Gh. (2010). Designing BSC model to finance duty in Malek Ashtar University. Iranian Journal of Human Sciences, 17(74).
Feyzi, A., & Solokdar, A. (2014). Evaluating the performance of the banking industry with a combination approach (FTOPSIS-BSC). Journal of Engineering financial and management of securities, Islamic Azad University Central Tehran Branch, No. 20.
Falsafi, N., Mozafari, M.M., & Yousefi Zanoor, R. (2010). Comparing decision-making techniques of FTOPSIS & TOPSIS in the evaluation of staff performance (case study: Kayson Company). Qazvin International University, A master's thesis.
Gogus, O., & Boucher, T. (1998). Strong transitivity, rationality and weak monotonicity in fuzzy pairwise comparisons. Fuzzy Sets and Systems, 94(1), 133 – 144.
Hemati, M., & Abdolahzadeh, R. (2007). Application of fuzzy theory in the Balanced Scorecard to assess the current strategies for the organization. Management Perspective, 6(7).
Hung-Yi, W., Gwo-Hshiung, T., & Yi-Hsuan, Ch. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36, 10135-10147.
Kaplan., R.S., and Norton, D.P. (2007). Strategy - focused organization. Industrial Management Organization Press, Iran.
Kaplan, R.S., & Norton, D.P. (2000). The Strategy-Focused Organization: How BSC companies Thrive in Business Environment. Harvard Business School Press model.
Kaplan., R.S., & Norton, D.P. (2000). If you have a problem with your strategy, it will draw. Iranian journal of Management Selection, 3, 85.
Kateb, Gh., & Hasanabadi, M. (2007). The establishment of the operational budget system using the BSC and activity-based costing. Iranian Journal of Peyk Noor, 4.
Khorshid, S., & Zabihi, R. (2010). A quantitative model to evaluate brand equity of products using fuzzy network analysis techniques and data envelopment analysis based on the BSC. International Journal of Industrial Engineering and Production Management, 1.
Karsalari, S.Gh., & Hashemi, Z. (2012). Performance evaluation of Distribution of Foodstuff companies using the Balanced Scorecard with the approach of selecting indicators by AHP Fuzzy Delphi (FDAHP) Broadcasting Corporation shadiavaran. College of Management, Central Tehran Branch Master's thesis.
Dalvi, M. V., & Kant, R. (2017). A survey on selected supplier issues in Indian manufacturing organisations. International Journal of Services and Operations Management, 27(2), 210-238.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance”, Journal of Operations Management, 21(4), 405-435.
M, Liand J.B. (2007). Yung Manchester school of management, UMIST, A decision model for self-assessment of a business process based on the EFQM excellence.
Momeni, M., & Faal Ghayomi, M. (2011). Software Transactional training SPSS.
Momeni, M., Maleki, H., & Mohammad, E.)2011(. A fuzzy MCDM approach for evaluating listed private banks in Tehran Stock Exchange Based on BSC. International Journal of Business Administration, 2(1).
Mehrgan, M., & Nayeri, M. (2008). Integrated approach BSC-TOPSIS to the assessment of top in management faculties Universities of Tehran. Journal of Industrial Management, 1(2).
Neely, B. (2003(. Implementing Performance Measurement Systems. Journal of Business Performance Management, 5(1).
Nelly, A. (1999). The performance measurement revolution: Why now and what next?. International Journal of Operational Research, 46, 282-294.
Nilipour Tabatabaei, S.A., Bagherzadeh Niri, M., & Shaabani Sichani, M. (2007). Designing Functional model of performance measurement of maintenance systems. The Fifth International Conference on Management.
Rezaei Ghahraman, M.R., & Agha Hosseini, S.R. (2011). Twelve steps to develop and implementation of BSC and determine performance indicators.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey-based research published between 1282 and 2000. International Journal of Quality & Reliability Management, 12(2), 202-220.
Stwart, R. A., & Mohamed, S. (2001). Utilizing the balanced scorecard for IT/IS performance evaluation in construction. Construction Innovation, 11, 147–163.
Valmohammadi, C., & Foroozeh, N. (2010). Performance measurement using technique of BSC (case study). Journal of Management, 18.
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 122-132.
Zarei Nejad, M., & Hojati, M. (2014). A new method for weighing the demands of the customers and prioritize the technical characteristics of the product with fuzzy QFD approach.
Ahire, S.L., Golhar, D.Y., & Waller, M.W. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56.
Brennan, L. (2010). Total quality management in a research and development Environment. Integrated Manufacturing Systems, 12(2), 94-102.
Clinton, D., Webber, S.A., & Hassel, J.M. (2002). Implementing the balanced scorecard using the analytic hierarchy process. Management Accounting Quarterly, 3, 1–11.
Ebn Rasol, S.A., & Taghi Nataj, Gh. (2010). Designing BSC model to finance duty in Malek Ashtar University. Iranian Journal of Human Sciences, 17(74).
Feyzi, A., & Solokdar, A. (2014). Evaluating the performance of the banking industry with a combination approach (FTOPSIS-BSC). Journal of Engineering financial and management of securities, Islamic Azad University Central Tehran Branch, No. 20.
Falsafi, N., Mozafari, M.M., & Yousefi Zanoor, R. (2010). Comparing decision-making techniques of FTOPSIS & TOPSIS in the evaluation of staff performance (case study: Kayson Company). Qazvin International University, A master's thesis.
Gogus, O., & Boucher, T. (1998). Strong transitivity, rationality and weak monotonicity in fuzzy pairwise comparisons. Fuzzy Sets and Systems, 94(1), 133 – 144.
Hemati, M., & Abdolahzadeh, R. (2007). Application of fuzzy theory in the Balanced Scorecard to assess the current strategies for the organization. Management Perspective, 6(7).
Hung-Yi, W., Gwo-Hshiung, T., & Yi-Hsuan, Ch. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36, 10135-10147.
Kaplan., R.S., and Norton, D.P. (2007). Strategy - focused organization. Industrial Management Organization Press, Iran.
Kaplan, R.S., & Norton, D.P. (2000). The Strategy-Focused Organization: How BSC companies Thrive in Business Environment. Harvard Business School Press model.
Kaplan., R.S., & Norton, D.P. (2000). If you have a problem with your strategy, it will draw. Iranian journal of Management Selection, 3, 85.
Kateb, Gh., & Hasanabadi, M. (2007). The establishment of the operational budget system using the BSC and activity-based costing. Iranian Journal of Peyk Noor, 4.
Khorshid, S., & Zabihi, R. (2010). A quantitative model to evaluate brand equity of products using fuzzy network analysis techniques and data envelopment analysis based on the BSC. International Journal of Industrial Engineering and Production Management, 1.
Karsalari, S.Gh., & Hashemi, Z. (2012). Performance evaluation of Distribution of Foodstuff companies using the Balanced Scorecard with the approach of selecting indicators by AHP Fuzzy Delphi (FDAHP) Broadcasting Corporation shadiavaran. College of Management, Central Tehran Branch Master's thesis.
Dalvi, M. V., & Kant, R. (2017). A survey on selected supplier issues in Indian manufacturing organisations. International Journal of Services and Operations Management, 27(2), 210-238.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance”, Journal of Operations Management, 21(4), 405-435.
M, Liand J.B. (2007). Yung Manchester school of management, UMIST, A decision model for self-assessment of a business process based on the EFQM excellence.
Momeni, M., & Faal Ghayomi, M. (2011). Software Transactional training SPSS.
Momeni, M., Maleki, H., & Mohammad, E.)2011(. A fuzzy MCDM approach for evaluating listed private banks in Tehran Stock Exchange Based on BSC. International Journal of Business Administration, 2(1).
Mehrgan, M., & Nayeri, M. (2008). Integrated approach BSC-TOPSIS to the assessment of top in management faculties Universities of Tehran. Journal of Industrial Management, 1(2).
Neely, B. (2003(. Implementing Performance Measurement Systems. Journal of Business Performance Management, 5(1).
Nelly, A. (1999). The performance measurement revolution: Why now and what next?. International Journal of Operational Research, 46, 282-294.
Nilipour Tabatabaei, S.A., Bagherzadeh Niri, M., & Shaabani Sichani, M. (2007). Designing Functional model of performance measurement of maintenance systems. The Fifth International Conference on Management.
Rezaei Ghahraman, M.R., & Agha Hosseini, S.R. (2011). Twelve steps to develop and implementation of BSC and determine performance indicators.
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey-based research published between 1282 and 2000. International Journal of Quality & Reliability Management, 12(2), 202-220.
Stwart, R. A., & Mohamed, S. (2001). Utilizing the balanced scorecard for IT/IS performance evaluation in construction. Construction Innovation, 11, 147–163.
Valmohammadi, C., & Foroozeh, N. (2010). Performance measurement using technique of BSC (case study). Journal of Management, 18.
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 122-132.
Zarei Nejad, M., & Hojati, M. (2014). A new method for weighing the demands of the customers and prioritize the technical characteristics of the product with fuzzy QFD approach.