How to cite this paper
Kaviani, M., Abbasi, M., Yusefi, M & Zareinejad, M. (2014). Prioritizing operation strategies of companies using fuzzy AHP and importance-performance matrix.Decision Science Letters , 3(3), 353-358.
Refrences
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Deng, W. (2007). Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism. Tourism Management, 28(5), 1274-1284.
Duran, O. & Aguilo, J. (2008). Computer-aided machine-tool selection based on a Fuzzy-AHP approach. Expert Systems with Applications, 34, 1787-1794.
Hajirezaie, M., & Husseini, S. M. (2009). Evaluating the effectiveness of strategic decisions at various levels of manufacturing strategy: A quantitative method. World Applied Sciences Journal, 6(2), 248-257.
Hu, H. Y., Lee, Y. C., Yen, T. M., & Tsai, C. H. (2009). Using BPNN and DEMATEL to modify importance–performance analysis model–A study of the computer industry. Expert Systems with Applications, 36(6), 9969-9979.
Hu, H. Y., Chiu, S. I., Cheng, C. C., & Yen, T. M. (2011). Applying the IPA and DEMATEL models to improve the order-winner criteria: A case study of Taiwan’s network communication equipment manufacturing industry. Expert Systems with Applications, 38(8), 9674-9683.
Khan, S., & Rahman, S. (2013). An importance-performance analysis for supplier assessment in foreign-aid funded procurement. Benchmarking: An International Journal, 21(1), 1-1.
Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1).
Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271-277.
Pak, R. J. (2013). Combining importance-performance analysis with analytic hierarchy process for enhancing satisfaction. Journal of Advanced Management Science, 1(4).
Pezeshki, V., Mousavi, A., & Grant, S. (2009). Importance-performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry. Measuring Business Excellence, 13(1), 82-92.
Pinheiro de Lima, E., Gouvea da Costa, S. E., Siqueira Ferreira, P. G., & Angelis, J. (2010). Operations strategy and performance measurement roles. In Proceedings of the 21th Annual Production and Operations Management Society Conference (pp. 015-0710).
Prajogo, D. I., & McDermott, P. (2011). Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix. Managing service quality, 21(5), 465-483.
Saaty, T. L. (1988). What is the analytic hierarchy process? (pp. 109-121). Springer Berlin Heidelberg.
Slack, N. (1994). The importance-performance matrix as a determinant of improvement priority. International Journal of Operations & Production Management, 14(5), 59-75.
Slack, N., & Lewis, M. (2002). Operations strategy. Pearson Education.
Slack, N., Chambers, S., & Johnston, R. (2010). Operations management. Pearson Education.
Tontini, G., & Picolo, J. D. (2013). Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model. International Journal of Quality & Reliability Management, 31(1), 32-52.
Vahidnia, M. H., Alesheikh, A., Alimohammadi, A., & Bassiri, A. (2008). Fuzzy analytical hierarchy process in GIS application. The International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, 37(B2), 593-596.
Wang, L., Chu, J., & Wu, J. (2007). Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process. International Journal of Production Economics, 107, 151-163.
Wheelwright, S. C., & Hayes, R. H. (1985). Competing through manufacturing. Harvard Business Review, 63(1), 99-109
Wu, H. H., Tang, Y. T., & Shyu, J. W. (2010). An integrated approach of Kano’s model and Importance-Performance Analysis in identifying key success factors. African Journal of Business Management, 4(15), 3238-3250.
Deng, W. (2007). Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism. Tourism Management, 28(5), 1274-1284.
Duran, O. & Aguilo, J. (2008). Computer-aided machine-tool selection based on a Fuzzy-AHP approach. Expert Systems with Applications, 34, 1787-1794.
Hajirezaie, M., & Husseini, S. M. (2009). Evaluating the effectiveness of strategic decisions at various levels of manufacturing strategy: A quantitative method. World Applied Sciences Journal, 6(2), 248-257.
Hu, H. Y., Lee, Y. C., Yen, T. M., & Tsai, C. H. (2009). Using BPNN and DEMATEL to modify importance–performance analysis model–A study of the computer industry. Expert Systems with Applications, 36(6), 9969-9979.
Hu, H. Y., Chiu, S. I., Cheng, C. C., & Yen, T. M. (2011). Applying the IPA and DEMATEL models to improve the order-winner criteria: A case study of Taiwan’s network communication equipment manufacturing industry. Expert Systems with Applications, 38(8), 9674-9683.
Khan, S., & Rahman, S. (2013). An importance-performance analysis for supplier assessment in foreign-aid funded procurement. Benchmarking: An International Journal, 21(1), 1-1.
Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1).
Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271-277.
Pak, R. J. (2013). Combining importance-performance analysis with analytic hierarchy process for enhancing satisfaction. Journal of Advanced Management Science, 1(4).
Pezeshki, V., Mousavi, A., & Grant, S. (2009). Importance-performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry. Measuring Business Excellence, 13(1), 82-92.
Pinheiro de Lima, E., Gouvea da Costa, S. E., Siqueira Ferreira, P. G., & Angelis, J. (2010). Operations strategy and performance measurement roles. In Proceedings of the 21th Annual Production and Operations Management Society Conference (pp. 015-0710).
Prajogo, D. I., & McDermott, P. (2011). Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix. Managing service quality, 21(5), 465-483.
Saaty, T. L. (1988). What is the analytic hierarchy process? (pp. 109-121). Springer Berlin Heidelberg.
Slack, N. (1994). The importance-performance matrix as a determinant of improvement priority. International Journal of Operations & Production Management, 14(5), 59-75.
Slack, N., & Lewis, M. (2002). Operations strategy. Pearson Education.
Slack, N., Chambers, S., & Johnston, R. (2010). Operations management. Pearson Education.
Tontini, G., & Picolo, J. D. (2013). Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model. International Journal of Quality & Reliability Management, 31(1), 32-52.
Vahidnia, M. H., Alesheikh, A., Alimohammadi, A., & Bassiri, A. (2008). Fuzzy analytical hierarchy process in GIS application. The International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, 37(B2), 593-596.
Wang, L., Chu, J., & Wu, J. (2007). Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process. International Journal of Production Economics, 107, 151-163.
Wheelwright, S. C., & Hayes, R. H. (1985). Competing through manufacturing. Harvard Business Review, 63(1), 99-109
Wu, H. H., Tang, Y. T., & Shyu, J. W. (2010). An integrated approach of Kano’s model and Importance-Performance Analysis in identifying key success factors. African Journal of Business Management, 4(15), 3238-3250.