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Growing Science » Decision Science Letters » An exploration study on detecting important factors influencing brand loyalty in retail stores

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Decision Science Letters

ISSN 1929-5812 (Online) - ISSN 1929-5804 (Print)
Quarterly Publication
Volume 3 Issue 1 pp. 117-120 , 2014

An exploration study on detecting important factors influencing brand loyalty in retail stores Pages 117-120 Right click to download the paper Download PDF

Authors: Naser Azad, Hanieh Kasehchi, Hamed Asgari, Hamid Bagheri

Keywords: Brand loyalty, Factor analysis, Retail stores

Abstract: Brand loyalty is one of the most important factors influencing on the success of retail stores. Many retail stores in the field of sport shoes in city of Tehran, Iran are facing tight competition and there seems to be that only stores with loyal customers could survive. In this paper, we present an exploration study to find out important factors influencing retail stores selling one of well-known sport shows such as Adidas, Nike, etc. in city of Tehran, Iran. The proposed study designs a questionnaire in Likert scale and distributes among 265 regular customers of these stores and analyze them using factor analysis. The results indicate that there were four important factors influencing customer loyalty including brand identification, brand promotion, brand loyalty and characterization of stores.

How to cite this paper
Azad, N., Kasehchi, H., Asgari, H & Bagheri, H. (2014). An exploration study on detecting important factors influencing brand loyalty in retail stores.Decision Science Letters , 3(1), 117-120.

Refrences
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Keller, K. L., & Lehmann, D. R. (2006). Brands and branding: Research findings and future priorities. Marketing Science, 25(6), 740-759.

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Journal: Decision Science Letters | Year: 2014 | Volume: 3 | Issue: 1 | Views: 2863 | Reviews: 0

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