Research has been done on evaluating the performance more emphasis either on the technical aspects of the performance evaluation or considers only one aspect of banks such as sales, revenue, etc. This paper presents an empirical investigation to measure the relative efficiency of different banks using a hybrid of K-means and Grey relational analysis. The study uses eight criteria such as resources, customer satisfaction, etc. for clustering different banks and using Grey relational analysis provides ranking of different branches of a bank named Bank Qarzol Hasane Resalat located in city of Tehran, Iran. The preliminary study has indicated that the proposed model of this paper may capable of providing some promising results.

Information technology plays an important role on the success of different organizations. In today’s competitive environment, there is a need to reduce the cost of products by increasing productivity and quality of products and services. Bullwhip effect is one of the most important issues influencing production planning reducing the efficiency of production planning by increasing unwanted materials, etc. Bullwhip effect occurs for many reasons such as lack of good demand estimation, poor communication between vendors and suppliers, etc. In this paper, we present an empirical investigation based on DEMATEL technique to find the effect of information technology on reducing the bad consequences of bullwhip effect. The study first uses systems dynamic to build a cause-and- effect relationship between different factors influencing bullwhip effect and then using fuzzy DEMATEL, the effect of information technology on bullwhip effect has been confirmed.