Supply chain is the most important factor in increasing competitiveness since the biggest cost of a product is in the supply chain. PT. EJI is a printing and merchandising Services Company that has several suppliers and almost all processes are inseparable from the supply chain system. Supply chain problems at PT EJI are in the production process, delivering orders, PO In and PO Out. Repairing the supply chain can be accomplished through the Supply Chain Operation Reference (SCOR) Method. This study recommends improving supply chain based on the results of performance measurement with the SCOR method which consists of 4 performance criteria, namely: 1) Reliability Criterion: Perfect Order Fulfillment (POF); 2) Responsiveness Criterion: Order Fulfillment Cycle Time (OFCT); 3) Cost Criterion: Cost of Goods Sold (COGS); 4) Assets Criterion: Cash to Cash Cycle Time (CTCCT). The results of the performance measurement show that the delivery process was 80.0, which is the lowest compared with other metrics, namely Make 99.0 and Source 95.0. Supply Chain improvement recommendations are shipping improvements (delivery) through the separation of shipping routes for shipping Online and Offline, checking the quality of invoice documents to avoid incomplete documents, making SOPs for shipping, and providing dietary at the time of delivery to avoid mismatching goods.