Research has been done on evaluating the performance more emphasis either on the technical aspects of the performance evaluation or considers only one aspect of banks such as sales, revenue, etc. This paper presents an empirical investigation to measure the relative efficiency of different banks using a hybrid of K-means and Grey relational analysis. The study uses eight criteria such as resources, customer satisfaction, etc. for clustering different banks and using Grey relational analysis provides ranking of different branches of a bank named Bank Qarzol Hasane Resalat located in city of Tehran, Iran. The preliminary study has indicated that the proposed model of this paper may capable of providing some promising results.

This paper presents an empirical investigation to study the relationship between knowledge management and organizational change in one of Iranian producers of wire and cable. The proposed study of this paper designs a questionnaire consists of 23 questions in Likert scale and distributes it among 76 randomly people who work for this organization. The results of Spearman correlation coefficients show that harvest index, refining, organizing, disseminating and applying knowledge have positive and meaningful relationship with organizational change. Managers need to develop organizational change to integrate the wealth of knowledge in various sectors and having knowledge of internal and external forces.

Performance measurement plays essential role on improving the performance of business units and their efficiencies. During the past few years, there have been tremendous development in banking systems and the primary focus of many managers is to improve the quality of services for market retention. Performance measurement in banking industry is normally involved with various qualitative as well as quantitative criteria, which leads to the implementation of multiple criteria decision making techniques. This paper presents a hybrid grey relational analysis and K-means to cluster and measure the performance of banking system. The proposed study uses different criteria, clusters banks into various segments and ranks 43 different banks in city of Semnan, Iran.

Information technology plays an important role on the success of different organizations. In today’s competitive environment, there is a need to reduce the cost of products by increasing productivity and quality of products and services. Bullwhip effect is one of the most important issues influencing production planning reducing the efficiency of production planning by increasing unwanted materials, etc. Bullwhip effect occurs for many reasons such as lack of good demand estimation, poor communication between vendors and suppliers, etc. In this paper, we present an empirical investigation based on DEMATEL technique to find the effect of information technology on reducing the bad consequences of bullwhip effect. The study first uses systems dynamic to build a cause-and- effect relationship between different factors influencing bullwhip effect and then using fuzzy DEMATEL, the effect of information technology on bullwhip effect has been confirmed.