organization as well as attempting to increase capabilities and improve activities. Data
envelopment analysis (DEA), as a non-parametric method, has been one of the most important
and significant management tools for measuring output or efficiency. In this paper, we propose
a method to utilize balanced score card (BSC) as a tool for designing performance evaluation
indices of an organization. The integrated BSC-DEA has been applied as an empirical case for
a major private bank organization and the results are analyzed.