We present a dynamic balanced score card (BSC) to investigate the strategic internal process management factors. The proposed dynamic BSC emphasizes on internal processes aspect, and using VIKOR and Shannon Entropy, determinants the internal processes, process management and improvement and all important factors are ranked. The current study first introduces dynamic BSC and examines effective factors on the process. The proposed model focuses on internal processes perspective of BSC and determines importance degree of each factor is used using VIKOR decision-making techniques.

Employment of supply chain management could impact the entire functional and practical aspects of industry and services positively and change the manager’s attitude toward the implementation of supply chain management systems from a cost-oriented attitude to an enabling attitude towards better activities with other chain members. Yet still many organizations do not have the required vision within the identification of strategic appropriate measure in implementation, evaluation and usage of proper benchmarks to attain an integrated chain. Constantly supply chain management activity can be introduced as a tied up with strategic level of organization. Hence, it is a necessary with an overall strategic approach to identify the criteria, which enable us to include the whole process level of chain, financial matter of chain activities, visible and invisible properties, human activity and turn all these activities into an integrated approach to resolve supply chain difficulties. In this paper, we present an integrated balanced score card combined with DEMATEL technique to prioritize different alternatives for supply chain implementation.