How to cite this paper
Haji, S., Surachman, S., Ratnawati, K & Rahayu, M. (2021). The effect of experience quality on behavioral intention to an island destination: The mediating role of perceived value and happiness.Accounting, 7(5), 1221-1230.
Refrences
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Akter, S., D’Ambra, J., & Ray, P. (2011). An Evaluation of PLS Based Complex Models: The Roles of Power Analysis, Predictive Relevance and GOF Index. In Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th-7th 2011. Detroit, Michigan: Publication: AMCIS 2011 Proceedings – All Submissions.
Mansour, J. S., & Ariffin, A. A. M. (2017). The effects of local hospitality, commercial hospitality and experience quality on behavioral intention in cultural heritage tourism. Journal of Quality Assurance in Hospitality & Tourism, 18(2), 149-172.
Baum, T.G. (1996). The fascination of islands: The tourist perspective. In D. Lockhart & D. Drakakis-Smith (Eds.), Island tourism: Problems and perspectives, (pp. 21–35). London: Pinter.
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–28.
Cervera-Taulet, A., Pérez-Cabañero, C., & Schlesinger, W. (2019). Experience management as an innovative approach in emerging Mediterranean destinations. Journal of Business Research, 101, 536-547.
Chan, J. K. L., & Baum, T. (2007). Ecotourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism, 15(5), 574–590.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.
Chen, Y., & Li, X. R. (2018). Does a happy destination bring you happiness? Evidence from Swiss inbound tourism. Tourism Management, 65, 256-266.
Chin, W. W. (1995). Partial least square is to LISREL as principal component analysis is to common factor analysis.Technology Studies, 8, 342–367.
Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204-214.
Cooper, D. R., & Schindler, P. S. (2014). Business research methods. McGraw-Hil.
Dabholkar, P. A., Shepherd, D. C., & Thorpe, D. I. (2000). A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76(2), 139–173.
De Bloom, J., Geurts, S. A., Taris, T. W., Sonnentag, S., De Weerth, C., & Kompier, M. A. (2010). Effects of vacation from work on health and well-being: Lots of fun, quickly gone. Work & Stress, 24(2), 196–216. doi:10.1080/02678373.2010.493385.
Duman, T., & Mattila, A. S. (2005).The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323. doi:10.1016/j.tourman.2003.11.014.
Fridgen, J. D. (1984). Environmental psychology and tourism. Annals of Tourism Research, 11(1), 19–39.
Hair, J. F. J., Black, C., W., Babin, B. J., & Anderson, E., R. (2014).Multivariate Data Analysis.(-, Ed.)(Seventh Ed). -: Pearson Education Limited. Retrieved from www.pearsoned.co.uk
Harrison, D. (2004). Editor’s introduction: Tourism in the pacific islands. Journal of Pacific Studies, 26(1–2), 1–28.
Moon, H., & Han, H. (2019). Tourist experience quality and loyalty to an island destination: The moderating impact of destination image. Journal of Travel & Tourism Marketing, 36(1), 43-59.
Ittelson, W. H. (1973). Environment and cognition. New York: Seminar Press.
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82-95.
Karavdic, S., & Baumann, M. (2014). Positive career attitudes effect on happiness and life satisfaction by master students and graduates. Open Journal of Social Sciences, 2, 15-23.
Kim, Y. K., & Lee, H. R. (2011).Customer satisfaction using low cost carriers. Tourism Management, 32(2), 235–243. doi:10.1016/j.tourman.2009.12.008.
Lee, H., Lee, J., Chung, N., & Koo, C. (2018). Tourists’ happiness: are there smart tourism technology effects?. Asia Pacific Journal of Tourism Research, 23(5), 486-501.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869. doi:10.1007/s11747-010-0219-0.
Lin, J. S. C., & Hsieh, P. L. (2007).The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies.Computers in Human Behavior, 23(3), 1597–1615.
Lofman, B. (1991). Elements in experiential consumption: An exploratory study. Advances in Consumer Research, 18, 729–733
Lyubomirsky, S., & Tucker, K. L. (1998).Implications of individual differences in subjective happiness for perceiving, interpreting, and thinking about life events. Motivation and Emotion, 22(2), 155–186. doi:10.1023/A:1021396422190
Lyubomirsky, S., King, L., &Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131, 803-855
Mowen, Jc., & Minor, M. (2001). Consumer Behavior. 5th ed., Harcourt Inc., New York.
Nickerson, P. (2006). Some reflections on quality tourism experiences. In G. Jennings, & N. P.Nickerson (Eds), Quality Tourism Experiences. Burlington, MA: Elsevier-Butterworth- Hennemann.
Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.
Otto, J. E., & Ritchie, J. R. B. (1996).The service experience in tourism. Tourism Management, 17(3), 165–174.
Pandža Bajs, I. (2015). Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122-134.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420–450.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168-74.
Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality, 15(6), 509–538.
Rust, R. T., & Oliver, R. L. (1994). Service quality: insights and managerial implication from the frontier. In T. RolandRust, & Richard L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1–19). Thousand Oaks, CA: Sage.
Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215.
Schimmack, U., & Diener, E. (1997). Affect intensity: Separating intensity and frequency in repeatedly measured affect. Journal of Personality and Social Psychology, 73(6), 1313–1329.
Sheth, J. N., Newman, B. I., & Gross, B. I. (1991). Consumption values and market choice. Cincinnati, OH: South Western Publishing Company.
Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for island tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783.
Veenhoven, R. (1998). The Utikity of happiness. Social Indicators Research, 20(4), 333-354
Wu, H. C., & Li, T. (2017). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8), 904-944.
Wu, H. C., Cheng, C. C., & Ai, C. H. (2017). A study of experiential quality, equity, happiness, rural image, experiential satisfaction, and behavioral intentions for the rural tourism industry in China. International Journal of Hospitality & Tourism Administration, 18(4), 393-428.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996).The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22.
Zube, E. H., Sell, J. L., & Taylor, J. G. (1982). Landscape perception: Research, application and theory. Landscape Planning, 9(1), 1–33.
Akter, S., D’Ambra, J., & Ray, P. (2011). An Evaluation of PLS Based Complex Models: The Roles of Power Analysis, Predictive Relevance and GOF Index. In Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th-7th 2011. Detroit, Michigan: Publication: AMCIS 2011 Proceedings – All Submissions.
Mansour, J. S., & Ariffin, A. A. M. (2017). The effects of local hospitality, commercial hospitality and experience quality on behavioral intention in cultural heritage tourism. Journal of Quality Assurance in Hospitality & Tourism, 18(2), 149-172.
Baum, T.G. (1996). The fascination of islands: The tourist perspective. In D. Lockhart & D. Drakakis-Smith (Eds.), Island tourism: Problems and perspectives, (pp. 21–35). London: Pinter.
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–28.
Cervera-Taulet, A., Pérez-Cabañero, C., & Schlesinger, W. (2019). Experience management as an innovative approach in emerging Mediterranean destinations. Journal of Business Research, 101, 536-547.
Chan, J. K. L., & Baum, T. (2007). Ecotourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism, 15(5), 574–590.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.
Chen, Y., & Li, X. R. (2018). Does a happy destination bring you happiness? Evidence from Swiss inbound tourism. Tourism Management, 65, 256-266.
Chin, W. W. (1995). Partial least square is to LISREL as principal component analysis is to common factor analysis.Technology Studies, 8, 342–367.
Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204-214.
Cooper, D. R., & Schindler, P. S. (2014). Business research methods. McGraw-Hil.
Dabholkar, P. A., Shepherd, D. C., & Thorpe, D. I. (2000). A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76(2), 139–173.
De Bloom, J., Geurts, S. A., Taris, T. W., Sonnentag, S., De Weerth, C., & Kompier, M. A. (2010). Effects of vacation from work on health and well-being: Lots of fun, quickly gone. Work & Stress, 24(2), 196–216. doi:10.1080/02678373.2010.493385.
Duman, T., & Mattila, A. S. (2005).The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323. doi:10.1016/j.tourman.2003.11.014.
Fridgen, J. D. (1984). Environmental psychology and tourism. Annals of Tourism Research, 11(1), 19–39.
Hair, J. F. J., Black, C., W., Babin, B. J., & Anderson, E., R. (2014).Multivariate Data Analysis.(-, Ed.)(Seventh Ed). -: Pearson Education Limited. Retrieved from www.pearsoned.co.uk
Harrison, D. (2004). Editor’s introduction: Tourism in the pacific islands. Journal of Pacific Studies, 26(1–2), 1–28.
Moon, H., & Han, H. (2019). Tourist experience quality and loyalty to an island destination: The moderating impact of destination image. Journal of Travel & Tourism Marketing, 36(1), 43-59.
Ittelson, W. H. (1973). Environment and cognition. New York: Seminar Press.
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82-95.
Karavdic, S., & Baumann, M. (2014). Positive career attitudes effect on happiness and life satisfaction by master students and graduates. Open Journal of Social Sciences, 2, 15-23.
Kim, Y. K., & Lee, H. R. (2011).Customer satisfaction using low cost carriers. Tourism Management, 32(2), 235–243. doi:10.1016/j.tourman.2009.12.008.
Lee, H., Lee, J., Chung, N., & Koo, C. (2018). Tourists’ happiness: are there smart tourism technology effects?. Asia Pacific Journal of Tourism Research, 23(5), 486-501.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869. doi:10.1007/s11747-010-0219-0.
Lin, J. S. C., & Hsieh, P. L. (2007).The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies.Computers in Human Behavior, 23(3), 1597–1615.
Lofman, B. (1991). Elements in experiential consumption: An exploratory study. Advances in Consumer Research, 18, 729–733
Lyubomirsky, S., & Tucker, K. L. (1998).Implications of individual differences in subjective happiness for perceiving, interpreting, and thinking about life events. Motivation and Emotion, 22(2), 155–186. doi:10.1023/A:1021396422190
Lyubomirsky, S., King, L., &Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131, 803-855
Mowen, Jc., & Minor, M. (2001). Consumer Behavior. 5th ed., Harcourt Inc., New York.
Nickerson, P. (2006). Some reflections on quality tourism experiences. In G. Jennings, & N. P.Nickerson (Eds), Quality Tourism Experiences. Burlington, MA: Elsevier-Butterworth- Hennemann.
Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.
Otto, J. E., & Ritchie, J. R. B. (1996).The service experience in tourism. Tourism Management, 17(3), 165–174.
Pandža Bajs, I. (2015). Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122-134.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420–450.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168-74.
Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality, 15(6), 509–538.
Rust, R. T., & Oliver, R. L. (1994). Service quality: insights and managerial implication from the frontier. In T. RolandRust, & Richard L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1–19). Thousand Oaks, CA: Sage.
Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215.
Schimmack, U., & Diener, E. (1997). Affect intensity: Separating intensity and frequency in repeatedly measured affect. Journal of Personality and Social Psychology, 73(6), 1313–1329.
Sheth, J. N., Newman, B. I., & Gross, B. I. (1991). Consumption values and market choice. Cincinnati, OH: South Western Publishing Company.
Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for island tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783.
Veenhoven, R. (1998). The Utikity of happiness. Social Indicators Research, 20(4), 333-354
Wu, H. C., & Li, T. (2017). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8), 904-944.
Wu, H. C., Cheng, C. C., & Ai, C. H. (2017). A study of experiential quality, equity, happiness, rural image, experiential satisfaction, and behavioral intentions for the rural tourism industry in China. International Journal of Hospitality & Tourism Administration, 18(4), 393-428.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996).The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22.
Zube, E. H., Sell, J. L., & Taylor, J. G. (1982). Landscape perception: Research, application and theory. Landscape Planning, 9(1), 1–33.