How to cite this paper
Jaara, O., Kadomi, A., Ayoub, M., Senan, N & Jaara, B. (2021). Attitude formation towards Islamic banks.Accounting, 7(2), 479-486.
Refrences
Aga, M., & Safakli, O. V. (2007, January). An empirical investigation of service quality and customer satisfaction in professional accounting firms:Evidence from North Cyprus . Problems and Perspectives in Management, 5(3), 84-97.
Ahmad, K., Rustam, G. A., & Dent, M. M. (2011). Brand preference in Islamic banking. Journal of Islamic Marketing, 2(1), 74-82.
Alam, S., Janor, H., Jano, Z., Che Wel, C. A., & Ahsan, M. N. (2012, January 1). Is religiosity an important factor in influencing the intention to undertake Islamic home financing in Klang Valley? World Applied Sciences Journal, 19, 1030-1041.
Aliouat, B., Moez, L., Hikkerova, L., & Gharbi, J. (2016, June 1). The determinants of the choice of Islamic banks in Tunisia. International Journal of Bank Marketing, 34(5), 710-730.
Al-Khawaja, H. A., & Bardai, B. (2018, March 27). Standard quality banking services of Islamic banks. Journal of Public Administration and Governance, 8(1), 301-316.
Al-Salim, M. A. (2018, July 3). A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction. Journal of Financial Services Marketing, 23(5), 91-103.
Alshurideh, M. T., Ibraheem Shelash Al-Hawary, S. I., Mohammad, A. M., Mohammad, A. A., & Al Kurdi, B. H. (2017, April 1). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research , 9(2), 139-159.
Antonides, G., & Van Der Sar, N. L. (1990, June). Individual expectations, risk perception and preferences in relation to investment decision making. Journal of Economic Psychology, 11(2), 227-245.
Ball, R., & Shivakumar, L. (2004, April 14). Earnings quality in UK private firms: Comparative loss recognition timeless. Journal of Accounting and Economics, 39, 83-128.
Bananuka, J., Kaawaase, T. K., Kasera, M., & Nalukenge, I. (2019). Determinants of the intention to adopt Islamic banking in anon-Islamic developing country: The case of Uganda. ISRA International Journal of Islamic Finance, 11(2), 166-186.
Bizri, R. (2013, January 1). A study of Islamic banks in the non-GCC MENA region: Evidence from Lebanon. International Journal of Bank Marketing, 32.
Chang, M. K. (1998, December 1). Predicting unethical behavior: A comparison of a theory of reasoned action and the theory of planned behavior. Journal of Business Ethics, 17, 1825-1834.
Chigamba, C., & Fatoki, O. (2011). Factors influencing the choice of commercial banks by university students in South Africa. International Journal of Business and Management, 6(6), 66-76.
Chowdhury, Y., Saba, N., & Habib, M. (2019, January 10). Factors affecting the choice of Islamic banking by the customers: A case study. Frontiers in Management Research, 3.
Connelly, B., Certo, T., Ireland, R., & Reutzel, C. (2011, January 1). Signaling theory: A review and assessment. Journal of Management, 37, 39-67.
Delisi, M. (2015). Low self-control is a brain-based disorder. In K. M. Beaver, J. C. Barnes, & B. B. Boutwell (Eds.), The Nurture Versus Biosocial Debate in Criminology (1st ed., pp. 172-182). https://doi.org/10.4135/9781483349114.n11
Dusuki, A. W., & Abdullah, I. (2007, April). Why do Malaysian customers patronise Islamic banks? International Journal of Bank Marketing, 25(3), 142-160. https://doi.org/10.1108/02652320710739850
Echchabi, A., & Aziz, H. A. (2012). Empirical investigation of customers’ perception and adoption towards Islamic banking services in Morocco. Middle-East Journal of Scientific Research, 12(6), 849-858.
Febianto, I. (2012). Adapting risk management for profit and loss sharing financing of Islamic banks. Scientific Research, 3(1), 73-80.
Festinger, L. (1964). Conflict, decision, and dissonance. Redwood City, California: Stanford U. Press.
Festinger, L., & Carlsmith, J. M. (1959). Cognitive consequences of forced compliance. The Journal of Abnormal and Social Psychology, 58(2), 203.
Gambetta, D. (2000). Can We Trust Trust? In Trust: Making and breaking cooperative relations (pp. 213-237). Retrieved from http://www.sociology.ox.ac.uk/papers/gambetta213-237.pdf
Gawronski, B., & Strack, F. (2012). Cognitive consistency: A fundamental principle in social cognition. New York, New York: Guilford Press.
Gerrard, P., & Cunningham, B. (1997, November). Islamic banking: A study in Singapore. International Journal of Bank Marketing, 15(6), 204-216. https://doi.org/10.1108/02652329710184433
Glanz, K., Rimer, B. K., & Viswanath, K. (2015). Health behavior: Theory, research, and practice (5th ed.). Hoboken, NJ: Jossey-Bass and Wiley.
Groening, C., Yildirim, P., Mittal, V., & Tadikamalla, P. (2014). Hedging customer risk. Springer Science+Business Media, 1, 105-116.
Hamza, H. (2016). Does investment deposit return in Islamic banks reflect PLS principle? Borsa Istanbul Review, 16(1), 32-42.
Haselton, M. G., Nettle, D., & Andrews, P. W. (2015). The evolution of cognitive bias. Hoboken, NJ: John Wiley and Sons Inc.
Herrero, A., & Sergio Gavilá, S. (2018, March 26). What explains the low profitability of Chinese banks? The BBVA Economic Research Department.
Heskett, J. L., Sasser Jr., W. E., & Hart, C. W. (1990). Service breakthroughs: Changing the rules of the game. New York, New York: The Free Press.
Humra, Y. (2016, February/March). Behavioral finance: An introduction to the principles governing investor behavior in stock markets. International Journal of Financial Management, 5(2), 23-30.
Hussain, M., Shahmoradi, A., & Turk, R. (2016). An overview of Islamic finance. Journal of International Commerce, Economics and Policy, 7(01), 1650003.
Jasim Al‐Ajmi, J., Abo Hussain, H., & Al‐Saleh, N. (2009, September 25). Clients of conventional and Islamic banks in Bahrain: How they choose which bank to patronize. International Journal of Social Economics, 36(11), 1086-1112.
Kaawaase, T., & Nalukwago, L. (2017, May 26). Religiosity and Islamic banking in Uganda. Makerere Business Journal, 13, 70-93.
Karjaluoto, H., Mattila, M., & Pento, T. (2002, November 1). Factors underlying attitude formation towards online banking in Finland. International Journal of Bank Marketing, 20(6), 261-272.
Katircioglu, S. T., Tumer, M., & Ceyhun Kılınç, C. (2011, July). Bank selection criteria in the banking industry: An empirical investigation from customers in Romanian cities. African Journal of Business Management, 5(14), 5551-5558.
Kirmani, A. (1990). The effect of perceived costs on brand perceptions. Journal of Consumer Research, 17, 160-171.
Klement, J. (2018, June). Risk profiling and tolerance: Insights for the private wealth manager. CFA Institute Research Foundation Publications. https://doi.org/10.2139/ssrn.3247803
Leventis, S., Dimitropoulos, P., & Anandarajan, A. (2012, September 21). Signalling by banks using loan loss provisions: The case of the European Union. Journal of Economic Studies, 39, 604-618.
Levie, J., Majid, I., Cooper, S., & Ismail, K. (2008). Entrepreneurial management and technology-based firm performance. International Journal of Advanced Manufacturing Technology, 2, 79-98.
Lujja, S., Mohammed, M., & Hassan, R. (2018, March 21). Islamic banking: An exploratory study of public perception in Uganda. Journal of Islamic Accounting and Business Research, 9(3), 336-352.
Maiyaki, A. A., & Mokhtar, S. S. (2011, January). Determinants of customer behavioural responses: A pilot study . International Business Research, 4(1), 193-197.
Microsoft. (2017). The top five things a customer needs from their bank. Retrieved from https://cloudblogs.microsoft.com/industry-blog/financial-services/2017/12/07/the-top-five-things-a-customer-needs-from-their-bank/
N’Goala, G. (2007, October 16). Customer switching resistance (CSR): The effects of perceived equity, trust and relationship commitment. International Journal of Service Industry Management, 18, 510-533.
Reichheld, F. F., & Sasser, Jr., W. E. (1990, September/October). Zero defections: Quality comes to services. Harvard Business Review, 68(5), 105-111.
Samson, A. (2014). An introduction to behavioral economics. Behavioraleconomics.com. Retrieved from https://www.behavioraleconomics.com/resources/introduction-behavioral-economics/
Selnes, F. (2011, May). Commentaries and rejoinder to balancing risk and return in a customer portfolio. Journal of Marketing, 75(3), 18-21. Retrieved from www.jstor.org/stable/41228592
Senyonyi, T. W. (2018, February 21). Islamic banking: Can it succeed in Christian dominant Uganda? Business Focus: Money Matters Simplified. Retrieved from https://businessfocus.co.ug/islamic-banking-can-succeed-christian-dominant-uganda/
Shelvin, R. (2018). How consumers choose A bank: A tale of two surveys. Retrieved from https://www.crnrstone.com/insightvault/2018/08/23/how-consumers-choose-a-bank-a-tale-of-two-surveys/
Stafford, M. R. (1996, August 1). Demographic discriminators of service quality in the banking industry. Journal of Services Marketing, 10(4), 6-22.
Stuart, F. I., McCutcheon, D. M., Handfield, R., McLaughlin, R., & Sampson, D. (2002). Conducting successful case research: A process perspective. Journal of Operations Management, 20(5), 419-433.
Wilson, A. M., Zeithaml, V. A., Bitner, M. J., & Gremler, D. (2008). Services Marketing (1st ed.). New Delhi, India: McGraw-Hill Education.
Yau, O. H. (1994). Consumer behavior in China: Customer satisfaction and cultural values. New York, New York: Routledge.
Ahmad, K., Rustam, G. A., & Dent, M. M. (2011). Brand preference in Islamic banking. Journal of Islamic Marketing, 2(1), 74-82.
Alam, S., Janor, H., Jano, Z., Che Wel, C. A., & Ahsan, M. N. (2012, January 1). Is religiosity an important factor in influencing the intention to undertake Islamic home financing in Klang Valley? World Applied Sciences Journal, 19, 1030-1041.
Aliouat, B., Moez, L., Hikkerova, L., & Gharbi, J. (2016, June 1). The determinants of the choice of Islamic banks in Tunisia. International Journal of Bank Marketing, 34(5), 710-730.
Al-Khawaja, H. A., & Bardai, B. (2018, March 27). Standard quality banking services of Islamic banks. Journal of Public Administration and Governance, 8(1), 301-316.
Al-Salim, M. A. (2018, July 3). A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction. Journal of Financial Services Marketing, 23(5), 91-103.
Alshurideh, M. T., Ibraheem Shelash Al-Hawary, S. I., Mohammad, A. M., Mohammad, A. A., & Al Kurdi, B. H. (2017, April 1). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research , 9(2), 139-159.
Antonides, G., & Van Der Sar, N. L. (1990, June). Individual expectations, risk perception and preferences in relation to investment decision making. Journal of Economic Psychology, 11(2), 227-245.
Ball, R., & Shivakumar, L. (2004, April 14). Earnings quality in UK private firms: Comparative loss recognition timeless. Journal of Accounting and Economics, 39, 83-128.
Bananuka, J., Kaawaase, T. K., Kasera, M., & Nalukenge, I. (2019). Determinants of the intention to adopt Islamic banking in anon-Islamic developing country: The case of Uganda. ISRA International Journal of Islamic Finance, 11(2), 166-186.
Bizri, R. (2013, January 1). A study of Islamic banks in the non-GCC MENA region: Evidence from Lebanon. International Journal of Bank Marketing, 32.
Chang, M. K. (1998, December 1). Predicting unethical behavior: A comparison of a theory of reasoned action and the theory of planned behavior. Journal of Business Ethics, 17, 1825-1834.
Chigamba, C., & Fatoki, O. (2011). Factors influencing the choice of commercial banks by university students in South Africa. International Journal of Business and Management, 6(6), 66-76.
Chowdhury, Y., Saba, N., & Habib, M. (2019, January 10). Factors affecting the choice of Islamic banking by the customers: A case study. Frontiers in Management Research, 3.
Connelly, B., Certo, T., Ireland, R., & Reutzel, C. (2011, January 1). Signaling theory: A review and assessment. Journal of Management, 37, 39-67.
Delisi, M. (2015). Low self-control is a brain-based disorder. In K. M. Beaver, J. C. Barnes, & B. B. Boutwell (Eds.), The Nurture Versus Biosocial Debate in Criminology (1st ed., pp. 172-182). https://doi.org/10.4135/9781483349114.n11
Dusuki, A. W., & Abdullah, I. (2007, April). Why do Malaysian customers patronise Islamic banks? International Journal of Bank Marketing, 25(3), 142-160. https://doi.org/10.1108/02652320710739850
Echchabi, A., & Aziz, H. A. (2012). Empirical investigation of customers’ perception and adoption towards Islamic banking services in Morocco. Middle-East Journal of Scientific Research, 12(6), 849-858.
Febianto, I. (2012). Adapting risk management for profit and loss sharing financing of Islamic banks. Scientific Research, 3(1), 73-80.
Festinger, L. (1964). Conflict, decision, and dissonance. Redwood City, California: Stanford U. Press.
Festinger, L., & Carlsmith, J. M. (1959). Cognitive consequences of forced compliance. The Journal of Abnormal and Social Psychology, 58(2), 203.
Gambetta, D. (2000). Can We Trust Trust? In Trust: Making and breaking cooperative relations (pp. 213-237). Retrieved from http://www.sociology.ox.ac.uk/papers/gambetta213-237.pdf
Gawronski, B., & Strack, F. (2012). Cognitive consistency: A fundamental principle in social cognition. New York, New York: Guilford Press.
Gerrard, P., & Cunningham, B. (1997, November). Islamic banking: A study in Singapore. International Journal of Bank Marketing, 15(6), 204-216. https://doi.org/10.1108/02652329710184433
Glanz, K., Rimer, B. K., & Viswanath, K. (2015). Health behavior: Theory, research, and practice (5th ed.). Hoboken, NJ: Jossey-Bass and Wiley.
Groening, C., Yildirim, P., Mittal, V., & Tadikamalla, P. (2014). Hedging customer risk. Springer Science+Business Media, 1, 105-116.
Hamza, H. (2016). Does investment deposit return in Islamic banks reflect PLS principle? Borsa Istanbul Review, 16(1), 32-42.
Haselton, M. G., Nettle, D., & Andrews, P. W. (2015). The evolution of cognitive bias. Hoboken, NJ: John Wiley and Sons Inc.
Herrero, A., & Sergio Gavilá, S. (2018, March 26). What explains the low profitability of Chinese banks? The BBVA Economic Research Department.
Heskett, J. L., Sasser Jr., W. E., & Hart, C. W. (1990). Service breakthroughs: Changing the rules of the game. New York, New York: The Free Press.
Humra, Y. (2016, February/March). Behavioral finance: An introduction to the principles governing investor behavior in stock markets. International Journal of Financial Management, 5(2), 23-30.
Hussain, M., Shahmoradi, A., & Turk, R. (2016). An overview of Islamic finance. Journal of International Commerce, Economics and Policy, 7(01), 1650003.
Jasim Al‐Ajmi, J., Abo Hussain, H., & Al‐Saleh, N. (2009, September 25). Clients of conventional and Islamic banks in Bahrain: How they choose which bank to patronize. International Journal of Social Economics, 36(11), 1086-1112.
Kaawaase, T., & Nalukwago, L. (2017, May 26). Religiosity and Islamic banking in Uganda. Makerere Business Journal, 13, 70-93.
Karjaluoto, H., Mattila, M., & Pento, T. (2002, November 1). Factors underlying attitude formation towards online banking in Finland. International Journal of Bank Marketing, 20(6), 261-272.
Katircioglu, S. T., Tumer, M., & Ceyhun Kılınç, C. (2011, July). Bank selection criteria in the banking industry: An empirical investigation from customers in Romanian cities. African Journal of Business Management, 5(14), 5551-5558.
Kirmani, A. (1990). The effect of perceived costs on brand perceptions. Journal of Consumer Research, 17, 160-171.
Klement, J. (2018, June). Risk profiling and tolerance: Insights for the private wealth manager. CFA Institute Research Foundation Publications. https://doi.org/10.2139/ssrn.3247803
Leventis, S., Dimitropoulos, P., & Anandarajan, A. (2012, September 21). Signalling by banks using loan loss provisions: The case of the European Union. Journal of Economic Studies, 39, 604-618.
Levie, J., Majid, I., Cooper, S., & Ismail, K. (2008). Entrepreneurial management and technology-based firm performance. International Journal of Advanced Manufacturing Technology, 2, 79-98.
Lujja, S., Mohammed, M., & Hassan, R. (2018, March 21). Islamic banking: An exploratory study of public perception in Uganda. Journal of Islamic Accounting and Business Research, 9(3), 336-352.
Maiyaki, A. A., & Mokhtar, S. S. (2011, January). Determinants of customer behavioural responses: A pilot study . International Business Research, 4(1), 193-197.
Microsoft. (2017). The top five things a customer needs from their bank. Retrieved from https://cloudblogs.microsoft.com/industry-blog/financial-services/2017/12/07/the-top-five-things-a-customer-needs-from-their-bank/
N’Goala, G. (2007, October 16). Customer switching resistance (CSR): The effects of perceived equity, trust and relationship commitment. International Journal of Service Industry Management, 18, 510-533.
Reichheld, F. F., & Sasser, Jr., W. E. (1990, September/October). Zero defections: Quality comes to services. Harvard Business Review, 68(5), 105-111.
Samson, A. (2014). An introduction to behavioral economics. Behavioraleconomics.com. Retrieved from https://www.behavioraleconomics.com/resources/introduction-behavioral-economics/
Selnes, F. (2011, May). Commentaries and rejoinder to balancing risk and return in a customer portfolio. Journal of Marketing, 75(3), 18-21. Retrieved from www.jstor.org/stable/41228592
Senyonyi, T. W. (2018, February 21). Islamic banking: Can it succeed in Christian dominant Uganda? Business Focus: Money Matters Simplified. Retrieved from https://businessfocus.co.ug/islamic-banking-can-succeed-christian-dominant-uganda/
Shelvin, R. (2018). How consumers choose A bank: A tale of two surveys. Retrieved from https://www.crnrstone.com/insightvault/2018/08/23/how-consumers-choose-a-bank-a-tale-of-two-surveys/
Stafford, M. R. (1996, August 1). Demographic discriminators of service quality in the banking industry. Journal of Services Marketing, 10(4), 6-22.
Stuart, F. I., McCutcheon, D. M., Handfield, R., McLaughlin, R., & Sampson, D. (2002). Conducting successful case research: A process perspective. Journal of Operations Management, 20(5), 419-433.
Wilson, A. M., Zeithaml, V. A., Bitner, M. J., & Gremler, D. (2008). Services Marketing (1st ed.). New Delhi, India: McGraw-Hill Education.
Yau, O. H. (1994). Consumer behavior in China: Customer satisfaction and cultural values. New York, New York: Routledge.