How to cite this paper
Anyaeche, C & Ighravwe, D. (2018). A framework for evaluating the performance of automated teller machine in banking industries: A queuing model-cum-TOPSIS approach.Accounting, 4(2), 53-62.
Refrences
Afkham, L., Abdi, A. F., & Komijan. A. K. (2012). Evaluation of service quality by using fuzzy MCDM: A case study in Iranian health-care centres. Management Science Letters, 2(1), 291-300.
Anyaeche, C. O., Fatuase, L. O., & Adedeji, P. A. (2015). A performance evaluation model for automated teller machines as self-service machine in selected locations of some banks in Nigeria, Proceedings of Nigerian Institute of Industrial Engineers 2015 International Conference, November 26-28.
Adeoti, J. A. (2011). Automated teller machine (ATM) frauds in Nigeria: The way out. Journal of Social Sciences, 27(1), 53-58.
Asabere, N. Y., Baah, R. O., & Odediyah, A. A. (2012). Measuring standards and service quality of automated teller machines (ATM) in the banking industry of Ghana. International Journal of Information and Communication Technology Research, 2(2), 216-226.
Asikaogu, C. E., & Mbegbu, J. I. (2012). Statistical investigation of satisfaction level of automated teller machine (ATM) users in a Nigeria University. AFRREV STECH, 1(3), 178-185.
Awodele, O., & Akanni, A. (2012). Combating automated teller machine frauds through biometrics. International Journal of Emerging Technology and Advanced Engineering, 2(11), 441-444.
Bhutia, P. W., & Phipon, R. (2012). Application of AHP and TOPSIS method for supplier selection problem. IOSR Journal of Engineering, 2(10), 43-50.
Blanchard, B. S., & Fabrycky, W. J. (2010). Systems Engineering and Analysis, 5th ed., Prentice-Hall USA.
Brans, J. P., Mareschal B., & Vincke PH., (1984). PROMETHEE: A new family of outranking methods in multi-criteria analysis, in: Brans, J.P. (Ed.). Operational Research. North-Holland, Amsterdam, 477-490.
Dilijonas, D., Kriksciuniene, D., Sakalauskas, V., & Simutis, R. (2009). Sustainability based service quality approach for automated teller machine network. M. Grasserbauer, L. Sakalauskas, E. K. Zavadskas (Eds.), 5th International Vilnius Conference EURO Mini Conference on Knowledge-Based Technologies and OR Methodologies for Strategic Decisions of Sustainable Development (KORSD-2009), 241-246.
Hwang, C., & Yoon, K. (1981). Multiple Attribute Decision Making: Methods and Applications. New York: Springer-Verlag.
Jadidi, O., Hong, T. S., Firouzi, F., Yusuff, R. M., & Zulkifli, N. (2008). TOPSIS and fuzzy multi-objective model integration for supplier selection problem. Journal of Achievement in Materials and Manufacturing Engineering, 31(2), 762-769.
Jegede, C. A. (2014). Effects of automated teller machine on the performance of Nigerian banks. American Journal of Applied Mathematics and Statistics, 2(1), 40-46.
Laderman, E.S. (1990). The public policy implications of state laws pertaining to automated teller machines. Federal Reserve Bank of San Francisco Economic Review, 1, 43-58.
Lai, Y. J., Liu, T. Y., & Hwang, C. L. (1994). TOPSIS for MODM. European Journal of Operational Research, 76(3), 486-500.
McAndrews, J. (2003). Automated teller machine network pricing a review of the literature. Review of Network Economics, 2(2), 146-158.
Odusina, A. O. (2014). Automated teller machine usage and customers’ satisfaction in Nigeria. Elite Research Journal of Accounting and Business Management, 2(3), 43-47.
Olatokun, W. M., & Igbinedion, L. J. (2009). The adoption of automatic teller machines in Nigeria: An application of the theory of diffusion of innovation. Issues in Informing Science and Information Technology, 6, 373-393.
Roy, B. (1968). Classement et choix en présence de points de vue multiples (la méthode Electre). Revue française d’informatique et de recherche opérationnelle, 2(8), 57-75.
Roy, B. (1991).The Outranking Approach and the Foundation of ELECTRE Methods. Theory and Decision, 31, 49-73.
Saaty, T. L. (1988). The Analytic Hierarchy Process. Mcgraw-Hill, New York.
Sowunmi, F. A., Amoo, Z.O., Olaleye, S.O., & Salako, M.A. (2014). Effect of Automated Teller Machine (ATM) on demand for money in Isolo local government area of Lagos State, Nigeria. Journal of Applied Business and Economics, 16(3), 171-180.
Surjadjaja, H., Ghosh, S., & Antony, J. (2003). Determining and assessing the determinants of e-service operations. Managing Service Quality, 13(1), 39-53.
Taha, H.A (2007). Operation Research: An Introduction, 7th Ed. Prentice-Hall, USA.
Anyaeche, C. O., Fatuase, L. O., & Adedeji, P. A. (2015). A performance evaluation model for automated teller machines as self-service machine in selected locations of some banks in Nigeria, Proceedings of Nigerian Institute of Industrial Engineers 2015 International Conference, November 26-28.
Adeoti, J. A. (2011). Automated teller machine (ATM) frauds in Nigeria: The way out. Journal of Social Sciences, 27(1), 53-58.
Asabere, N. Y., Baah, R. O., & Odediyah, A. A. (2012). Measuring standards and service quality of automated teller machines (ATM) in the banking industry of Ghana. International Journal of Information and Communication Technology Research, 2(2), 216-226.
Asikaogu, C. E., & Mbegbu, J. I. (2012). Statistical investigation of satisfaction level of automated teller machine (ATM) users in a Nigeria University. AFRREV STECH, 1(3), 178-185.
Awodele, O., & Akanni, A. (2012). Combating automated teller machine frauds through biometrics. International Journal of Emerging Technology and Advanced Engineering, 2(11), 441-444.
Bhutia, P. W., & Phipon, R. (2012). Application of AHP and TOPSIS method for supplier selection problem. IOSR Journal of Engineering, 2(10), 43-50.
Blanchard, B. S., & Fabrycky, W. J. (2010). Systems Engineering and Analysis, 5th ed., Prentice-Hall USA.
Brans, J. P., Mareschal B., & Vincke PH., (1984). PROMETHEE: A new family of outranking methods in multi-criteria analysis, in: Brans, J.P. (Ed.). Operational Research. North-Holland, Amsterdam, 477-490.
Dilijonas, D., Kriksciuniene, D., Sakalauskas, V., & Simutis, R. (2009). Sustainability based service quality approach for automated teller machine network. M. Grasserbauer, L. Sakalauskas, E. K. Zavadskas (Eds.), 5th International Vilnius Conference EURO Mini Conference on Knowledge-Based Technologies and OR Methodologies for Strategic Decisions of Sustainable Development (KORSD-2009), 241-246.
Hwang, C., & Yoon, K. (1981). Multiple Attribute Decision Making: Methods and Applications. New York: Springer-Verlag.
Jadidi, O., Hong, T. S., Firouzi, F., Yusuff, R. M., & Zulkifli, N. (2008). TOPSIS and fuzzy multi-objective model integration for supplier selection problem. Journal of Achievement in Materials and Manufacturing Engineering, 31(2), 762-769.
Jegede, C. A. (2014). Effects of automated teller machine on the performance of Nigerian banks. American Journal of Applied Mathematics and Statistics, 2(1), 40-46.
Laderman, E.S. (1990). The public policy implications of state laws pertaining to automated teller machines. Federal Reserve Bank of San Francisco Economic Review, 1, 43-58.
Lai, Y. J., Liu, T. Y., & Hwang, C. L. (1994). TOPSIS for MODM. European Journal of Operational Research, 76(3), 486-500.
McAndrews, J. (2003). Automated teller machine network pricing a review of the literature. Review of Network Economics, 2(2), 146-158.
Odusina, A. O. (2014). Automated teller machine usage and customers’ satisfaction in Nigeria. Elite Research Journal of Accounting and Business Management, 2(3), 43-47.
Olatokun, W. M., & Igbinedion, L. J. (2009). The adoption of automatic teller machines in Nigeria: An application of the theory of diffusion of innovation. Issues in Informing Science and Information Technology, 6, 373-393.
Roy, B. (1968). Classement et choix en présence de points de vue multiples (la méthode Electre). Revue française d’informatique et de recherche opérationnelle, 2(8), 57-75.
Roy, B. (1991).The Outranking Approach and the Foundation of ELECTRE Methods. Theory and Decision, 31, 49-73.
Saaty, T. L. (1988). The Analytic Hierarchy Process. Mcgraw-Hill, New York.
Sowunmi, F. A., Amoo, Z.O., Olaleye, S.O., & Salako, M.A. (2014). Effect of Automated Teller Machine (ATM) on demand for money in Isolo local government area of Lagos State, Nigeria. Journal of Applied Business and Economics, 16(3), 171-180.
Surjadjaja, H., Ghosh, S., & Antony, J. (2003). Determining and assessing the determinants of e-service operations. Managing Service Quality, 13(1), 39-53.
Taha, H.A (2007). Operation Research: An Introduction, 7th Ed. Prentice-Hall, USA.